Hotpoint B2B webpage down

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  • January 13, 2022 at 1:31 pm #100451
    DWSERV
    Participant

    Hotpoints B2B webpage has been down since Xmas, any idea what’s going on?

    January 13, 2022 at 2:45 pm #480670
    don
    Moderator

    If it’s this one https://b2b.hotpoint.co.uk/ you are trying to log in to then it’s gone. There is a new one which we are still trying to to register for but it’s taking an age. You should have had an email around Xmas time.

    From what I can gather the new site is not very user friendly!!

    Don

    January 13, 2022 at 5:54 pm #480671
    kaibart
    Moderator

    Don your spot on the website is absolutely useless it’s called Whirlpool smart and 1 other thing is the more than 100 percent price increase that they are implementing from next month the also say line drawings are available they are not. The Hotpoint engineer call to fix a new appliance last Wednesday and couldn’t log in to find part numbers for machine so they are having some big problems I think

    January 13, 2022 at 6:20 pm #480672
    DWSERV
    Participant

    Thanks guys, do you have a link for the Whirlpool smart web page

    January 13, 2022 at 7:23 pm #480673
    kaibart
    Moderator

    No they will send you a password reset and a link to register then it has to be approved then they send you the link to new page sorry

    January 14, 2022 at 1:05 am #480674
    stratfordgirl
    Participant

    The communication hasn’t been too great, but the first email and guidance about this came on 23 December, which forewarned of the b2b system being replaced at the end of the year. Diagrams and discounts were missing on SMART for me for the first few days, but after a couple of emails to uk_tradeorders@whirlpool.com, everything was sorted for me a few days ago. My only gripe, which is hopefully temporary, is that the new system is very slow.

    Overall, the new system is a big improvement – it links straight into Servicenet so info is bang up to date. Data is specific to Industrial codes rather than models, so far more accurate. There are clear “up to” and “from” dates to enable serial number dependent parts to be identified quickly. Superseded parts automatically link through to the new part number instead of showing as “out of stock” as was the case with B2B.

    January 14, 2022 at 11:13 am #480675
    don
    Moderator

    Does anyone have a good phone number and name at all for B2B as we are struggling to get access.

    Have registered loads of times as per instructions nothing happens so email back and get asked have you registered?

    Don

    January 14, 2022 at 8:18 pm #480676
    stratfordgirl
    Participant

    Whirpool trade part are on 03448240334

    January 15, 2022 at 2:24 pm #480677
    kaibart
    Moderator

    Don if you don’t get no joy with trade parts email diane_pollard@whirlpool.com she got me up and running

    January 15, 2022 at 7:19 pm #480678
    don
    Moderator

    kaibart wrote:Don if you don’t get no joy with trade parts email diane_pollard@whirlpool.com she got me up and running

    Thanks very much

    Don

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