Satisfactory Quality Before you say that an appliance wasn’t good enough quality read this one through fully The two most common expressions used when people want to claim a replacement appliance, a refund or a repair for free is the ” fit for purpose ” argument and the other is that …
Category: Consumer Affairs Help
Help with different aspects of dealing with a complaint or finding out what to do next, you can also use the forums to get impartial advice on your individual case or circumstance.
In the service industry we see complaints about appliances all the time, we have a huge knowledge on how the industry ticks and how complaints will usually pan out. In this section we share a lot of this knowledge and some tricks with you so that it can help you make a claim, get an appliance exchanged, a refund or find out that you may not be able to.
Please note that while we cannot give legal advice but what we do is give you our experience of what happens in the domestic appliance industry in general when there is a problem and how it all works usually.
Fit For Purpose Explained
Fit For Purpose We explain “fit for purpose” and how that plays in the appliance business There is much confusion over the use of the term “fit for purpose” with both public and trade alike and in this article we will try to demystify what it really means and when you can use it from …
What Your Appliance Is Really Worth
Appliance Values Insurance write off, exchange… we explain why appliances usually are not worth what owners think Working in the appliance service business we often get people demanding new machines or a full refund when the old one breaks and, very often when this happens, what man…
Fridge Freezer – Not Covered By Warranty
Refrigeration Warranty What isn’t covered by a warranty and why for refrigeration Almost all manufacturer warranties and most extended warranties as well as insurance cover will normally afford you protection from electrical or mechanical breakdown on a fridge, freezer or fridge freez…
Dishwasher – Not Covered By Guarantee
Dishwasher Warranty What is and is not covered on most dishwasher warranties and why Almost all manufacturer warranties and most extended warranties as well as insurance cover will normally afford you protection from electrical or mechanical breakdown on a dishwasher just as they will…
Tumble Dryer – What Is Not Covered By Guarantee
Tumble Dryer Warranty Things that won’t be covered by the warranty on your tumble dryer and why not Almost all manufacturer warranties and most extended warranties as well as insurance cover will normally afford you protection from electrical or mechanical breakdown on a tumble dryer …
Washing Machine – What Is Not Covered By Warranty
Washing Machine Warranty The things that will not be covered by the warrany on your washing machine and why not Almost all manufacturer warranties and most extended warranties as well as insurance cover will normally afford you protection from electrical or mechanical breakdown on a w…
Spare Parts Availability And The Law
Spares Availability How long spare parts legally have to be available… or not! For the sake of completeness and to make this article easy to find we have replicated the content from the spare parts advice section to consumer help as there is a crossover between the two areas. Often …
Objects Causing Damage To Washing Machine Drums
Impact Damage Oops, things in washing machines that should never be in there and the damage caused It is very common that foreign objects, as they are known in the industry as, can and do cause damage to washing machine inner drums and outer tanks and this is almost invariably not cov…
Consumer Rights Myths
Consumer Rights Info We explain the basics of how consumer rights work practically in the appliance industry Consumer rights can be a bit of a nightmare with mixed messages from retailers and manufacturers through to government and the media. Often the plethora of media and informatio…