Category: Consumer Affairs Help

  Technical Information Is witholding technical information morally correct or even legal? On a daily basis we are asked by email, phone calls and in the UK Whitegoods forums what the fault codes on many machines mean. The simple fact is that, in many cases, it’s nothing short of miracu…

Cost Cutting = Less Safety An article by a concerned trade member Several years ago I tried to start an awareness campaign to bring to light a serious and dangerous flaw in washing machine manufacture in Europe. Cost cutting in manufacture brought about a very unsafe situation with the majority o…

  Warranty Exchanges It can be hard to get a machine swapped out these days, we explain why Every manufacturer has their own method of dealing with exchanges as does every retailer but the systems and methods that are used are very often misunderstood by customers, as is the cost of exc…

  Extended Warranty They are not for everyone but here’s our very quick take on warranties or service plans Extended warranties usually are associated by some salesman trying to foist the store’s own warranty on the poor customer and refusing to accept “no” as an acceptable answer. Sadl…

  Appliance Lifespans Modern appliances do not last as long as old ones did, here’s some of the reasons why In service we often hear customers telling us how their appliance lasted years and years in the past and expect a new one to do likewise, hopefully this will explain why they ofte…

As service agents we often get calls from customers seeking an exchange, more often that not, the retailer has told the customer to call us to organise this exchange. In fact it’s all too common that people think that a machine will be exchanged automatically if there is a fault and this is simpl…

Customers often do not seem to understand, or do not want to understand that repairers run a business, not a charity. And often don’t understand how the applaince industry works and why that the service that people experience is not perhaps what they might have been expecting. In blunt terms, we’…

  It’s Not Covered! People often assume that absolutely everything is covered by a warranty. It isn’t. How often have we heard that said or something similar from a customer, normally in disbelief? Too often, and the sad thing is that the vast majority of people do not understand that t…

  Appliance Commercial Use If you think you will be covered by the warranty for a domestic appliance on a commercial property you better read this We get a lot of calls, often passed with no company details, for domestic appliances installed in commercial premises and this is a very “gr…