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Hi guys I suspect the spider is broken in my ‘2’ year old Hotpoint washing machine, its banging and grinding, loads of play in drum – nothing caught in heater or between inner and outer drum, pipes all clear etc. no pennies lurking – however the drum appears to be a sealed unit on this model.
If this is the case then its a budget machine anyway and is going in the skip as a drum is roughly £190 and a new machine is £290 With 12 months warranty.Just wanted to first check this is the case, looking at the drum from above it clearly looks so, also what brands to folks recommend now for slightly better longevity than 2 years with a wash every 4 days or so. preferably with a serviceable drum for when the bearings go, if hotpoint are moving to this sealed route alone then i’d rather avoid and get something I can actually fix without saws and glue 😀
cheers gang! 🙂
Hotpoint machines have had totally sealed outer drums for well over 10 years possibly longer. They used to have a five year parts warranty so you would only have to pay for the labour charge. Been out of the loop for a few years now but I know the UK built Ebac has a serviceable outer drum. They vast majority of machines on the market have sealed drums, even the likes of Bosch and Miele on certain models.
Well what follows might just be purely academic. Yes it is possible that within 2 mere years your bearing spider has cracked but in that time span that would be a bit unusual even for a Hotpoint. What sometimes happens is the actual plastic / alloy tube cracks within the rear of the tank unit though when you look behind the rear panel then drum pulley you don`t actually see anything is wrong visually.
Your Hotpoint should be under a 10 year parts warranty and you should have registered the purchase so you should be on their computer. All being well you just get charged the price of their labour = a “freebee” tank. If you actually bought the tank to DIY expecting to save some spons you probably won`t as the tank is much more than their labour charge: labour should be 126 quid but the tank is listed on their spares site for both 2 versions of your model at…..wait for it!….a rip off .£238.99 via Hotpoints own site so not sure where you got £190 from. Online part number was J00726133 but has been replaced to J00754747 ….yes I know that does not make much sense but it does when the tank costs them about £25 and they get their foot in the door to flog you an extended warranty ! Hotpoints spare parts website is not that easy to use. If you do phone them you`ll need that model number an the numbers beginning with 7699916101032 or ending in 320. A racket……hmm, no comment; OK of course it bloody well is. The only good thing is the price if in EU is even more expensive!Other brands of machines can last longer but to be frank most stuff is crap now and has been for years probably since 2005 ( and that is being generous) it has just reached an even more dire situation now. If it isn`t drum bearing failure, pcboard failure or something else failure or surprisingly, no problem at all that is until there is one and then there are no spares are available at all or if there are they are a rip off price and few listed just before that particular model goes obsolete after 6 months e.g TCL machines and many other off beat brands and that is how they will get around the spirit of the ruling. The only machine I think I would buy is an Ebac, except I cannot presently afford one, mainly because I think the managing director is OK no nonsense kinda bloke giving 7 years parts and labour which is a pretty good deal.
By the way The Right To Repair act is complete bollocks and few are abiding by the rules of the game one way or the other until some company gets caught by the short ones, does not bribe as well as they should, and is therefore dragged before the courts found guilty then hung and coated in tar then gibbeted (sadly that is somewhat unlikely!) and so until then it is a manufacturers/ importers free for all at the publics expense because they know that you will not / cannot do anything about it.
Manufacturers / importers mantra: we`re Green, Oh so terribly Green, I mean just look how green we actually are, ………it`s a load of corporate greenwashing guff.
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