Home › Forums › Public Support Forums › Help And Support › Washing Machine Help Forum › Samsung WF80F5E0W4W shuts off mid wash and buttons not responsive
- This topic has 3 replies, 3 voices, and was last updated 2 years, 6 months ago by
rusty_u.
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September 24, 2023 at 2:44 pm #102261
rusty_u
ParticipantHello,
As of yesterday my previously reliable Samsung WF80F5E0W4W washing machine has developed a couple of issues. The first is that it will simply shut off during a cycle. When this happens the machine cannot be turned back on without unplugging it from the mains for a bit; when plugged back in, it will pick up where it left off and run for an unspecified length of time before shutting off again. I found a paper clip in the drain pump filter and though that might be the cause, but unfortunately not.
The above is coupled with the touch buttons being very unresponsive, they were also fine yesterday. Tapping them does nothing, but if I leave my finger on one for 10 seconds plus, it might register a touch.
Given these two things started at the same time, I am thinking that it’s one thing causing both issues (PCB?), but I have been wrong before!
Has anyone come access something like this before?
September 24, 2023 at 3:04 pm #488144matrixresonator
ParticipantSeen this many times with Samsungs, replacing the board should sort it.
September 25, 2023 at 6:55 am #488145rusty_u
ParticipantThanks for the confirmation, will sort a replacement.
September 25, 2023 at 7:22 am #488146andyjawa
Participant“but I have been wrong before!” Me too, but this is what I looked up!! There are two boards apparently 1) the main fascia pcb power board and 2) a small touch sensor pcb also within the fascia panel. Tried looking the parts up on the esteemed uk whitegoods spares but no joy so turned to Partmaster uk. 1) is part number 3885288pm and is laughably priced at £264.36 and 2) is part 3747035pm at 36 quid. Both these will fit, according to Partmaster, your model number but you might have missed a bit after the model number so that is: /et, or /eu or /le. Most usually are /eu either way those all check out ok to the above part number if you have anything else you`ll need to double check.
It will probably be 1) that has failed as in my limited experience as this is the way Samsung stuff screws up given your problem BUT you could do well to check the motor wires: from failing memory there`s a plastic wire loom guide on a stalk covered in a 2″ grey squashy foam anchored to the chassis base behind the rear panel and it here that the wires break then temporarily rejoin as the tank moves around causing all manner of fun and games so check that first. One presumes that the motor does tumble and spin normally?
If that wire loom checks out it it will probably be pcb 1) which you can`t test so it`ll be a blind shot in the dark purchase at major money. Please note that both part numbers are not Samsung part numbers as Partshafter uses its own part numbers to stop X referencing on part costs (I more than suspect as info is king) but if you do get the Samsung part number you can at least track that backwards using the Partshafter spares site to confirm. Your pcb should have a label with a part number starting with DC. Have a look on Ebay for spares as you feel fit: someone presently has a pcb up for sale stating that it intermittingly stops the machine so least one presumes they are on the right track too; just don`t buy that pcb; folks flog all manner of useless 2nd hand parts so be warned but at least that seller at least states that it`s faulty!! -
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