The only way to run a fridge and the freezer is to put a thermometer in both cabinets.
Only then can you truly gauge the temperatures and the adjustments you make.
(The numbers on the dial mean nothing other than a reference point to change the setting from. A pen stroke or a pointer do the same thing as a number – nothing)
Yes it could be an Airflow problem as well as a thermostat problem, as well as it could be a design problem, as well as it could be about 10 other things or a combination of more than one thing
(How long is a piece of string?)
Play around with the settings and if it doesn’tcome right an engineers experience is the only solution
Repairs@
Isn’t the unit under warranty?