as an extra sort of sent them an email saying who i am and what we do. they asked for info i cant give but you might be able to
got back the following reply
“”Thank you for your patience.
We sincerely apologize, but we are unable to assist further with your request for spare parts as we cannot locate your original order in our system. In order to provide the correct parts, we need to reference the specific batch or model the item came from, as our designs and specifications are updated regularly.
Without this order information, we’re unfortunately unable to ensure compatibility or provide the appropriate components.
If you are able to locate any details from your original purchase—such as an order number, receipt, or invoice—we would be more than happy to look into this again for you.
We appreciate your understanding, and we’re sorry we couldn’t be of more help at this time.””
hope it helps
Dave