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ok, we have a built in fridge freezer, about a week ago it started making a kind of buzzing/grinding noise.
Yesterday is stopped working, still has power but doesnt cool.
Question is…..
a callout is £80, if they cant fix it then that money is wasted. Am I better off cancelling the callout & just ordering a new fridge & finding someone who can fit it, its in an awkward space. cheers
Re: Brandt fridgefreezer prob
I’ve just seen that I can get a new one for 385 pounds however, am reluctant to do so as this is the 2nd we’ve had (first replaced under warranty).
Re: Brandt fridgefreezer prob
Looking at the diagram it may just be the thermostat, I was concerned that this may be an electronically controlled unit but it’s not 😀
Thermostat (genuine) is around the £30 ,ark but quite often generic one’s will do just as well.
Let the engineer have a look would be my advice 😉
Dave.
Re: Brandt fridgefreezer prob
really unimpressed with Brandt. told them on phone we thought it might be the compressor & asked roughly how much it would be. Were told £40 to £100 depending on which model so we went ahead with the £70 callout.
Engineer (nice chap) confirmed it was the compressor, the quote then came from Brandt.. and it will be……..an additional £260 !!
So we have paid £340, could have got a new model for about 20quid more. Brandt of course deny having said it would be 40 to 100.
Great service guys!
Re: Brandt fridgefreezer prob
to compound the problem, 2nd engineer comes out to fit compressor & says thats not the problem, fridge is kn@ckered beyond repair! it just gets better.
Re: Brandt fridgefreezer prob
to end this sorry tale, thanks to you guys I got a 2nd opinion from one of the guys you reccomended, they came & fixed fridge in an hour, it seems that the “appliance repair centre” from hanwell who came out intially are a bunch of morons & did more damage than good. However, they got their 70 quid callout fee so I’m sure they are happy.
Thanks to you guys, v helpful.
Re: Brandt fridgefreezer prob
ok.in short….
engineer no 1 from “the appliance repair centre” hanwell comes out and says “compressor” knackered and orders one.
engineer no2 comes a week later with the compressor, arses about for 3 hours, swears a lot then says whole fridge knackered & leaves.
engineer no 3 from somewhere else comes out, has a look & says all connections to compressor have been knackered by eng no2.
spends ages and eventually fits new compressor & fridge works fine.
Hanwell appliance repair centre pretty much told me to f*** off when I asked for my money back but thats fine because I have told plenty of people about them.
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