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KGV fridge freezer 18 months old.
Customer complains that ice is building up in freezer. So instead of wasting my time and hers I ring her up to explain that this is not a frost free appliance. Only to have her say that the salesman in Comet/Currys or wherever told her it was. 😕
Ok fair enough, but she won’t take my word for it that it’s not she would rather believe the salesman’s rubbish, instead of believing me someone who has worked for Bosch for a long time now.
Do these muppets in the superstores get any training at all?. And why do customers believe them over engineers. 😕
Re: Bloody sales people!!
boro wrote:KGV fridge freezer 18 months old.
Do these muppets in the superstores get any training at all?. And why do customers believe them over engineers. 😕
The superstores do get training but not where it is really needed IMO ie on products. What they get is training on extended warranties, store cards and accessories which is where the margins are greater.
Visit an independent retailer for the best and correct advice.
boro you do have my sympathy.
Don
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