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Model B1421W0GB/01, customer complains not getting hot enough.
The customer had the oven in use when I turned up so was limited to how much I could do (why do they do it).
Set the thermostat to about 250 and the stat will not cut out until turned down to about 180.
I fitted a new element three months ago as it was u/s. Customer says she’s only just noticed this problem. The element fitted was not genuine.
Is the temperature limiter in the back just between the thermostat and element? The cooling fan in the top of the oven appears to be running so is there anything else that may cause the stat to go O/C.
Any advice would be appreciated,
Keith.
Re: Neff Single Oven not getting hot enough
If it’s a non gen element then you may need to check the wattage…some of the earlier ovens used a much lower wattage element which outwardly appears identical. (same fittings, terminal spacing etc)
The element you should have is 2500W IRC….as a rough guide, the stat should cut-out at 150C in 6 mins from a room temperature start.
Re: Neff Single Oven not getting hot enough
What are the hinges,door seal and circotherm fan speed like ?? 😉
Greg
Re: Neff Single Oven not getting hot enough
I should hope that the hinges and door seal are stationary……..
Chris.
Re: Neff Single Oven not getting hot enough
The circotherm speed apears to be OK and I couldn’t see any problem with the door seal or hinges. I will check the speed the oven heat to 150C and check the wattage of the element fitted.
Thanks,
Keith.
Re: Neff Single Oven not getting hot enough
Checked the heating time on this oven.
It takes just under 11 minutes to heat to 150C. I think the element fitted is 2.3kw. I have checked with BSH who said the element is the 262180 and is rated at 2.3kw.
clivejameson, you say the element should be a 2.5kw, do you have a part number for this?
Re: Neff Single Oven not getting hot enough
It supersedes to 493065 which is Qualtex equivelent of ELE2044 at 2.4kw.
Possibly a poorly made pattern element would be my assumption to be honest.
Dave.
Re: Neff Single Oven not getting hot enough
A 2.3kW element will heat the oven satisfactorily even if the original was 2.5kW. There used to be an AEG element which I seem to remember will physically fit into the Neff ovens but was only rated at 1.1kW because the oven also had a 1kW base element in as well. You may have inadverently fitted one of these which will give you the symptoms described.
GeoffRe: Neff Single Oven not getting hot enough
Justa thought are you getting 240v ish on element; contacts on thermostat may have been damaged when old element shuffled off its mortal coil 😉
Greg
Re: Neff Single Oven not getting hot enough
roly16 wrote:There used to be an AEG element which I seem to remember will physically fit into the Neff ovens but was only rated at 1.1kW because the oven also had a 1kW base element in as well. You may have inadverently fitted one of these which will give you the symptoms described.
GeoffI’ve done exactly that and I seem to recall it took well over ten minutes to get to 150C!
If BSH go with 2.3kW then thats good enough for me…besides, if the fan is running (at even a half decent speed) and the door is sealing correctly then provided you haven’t removed the insulation (!) there simply isn’t enough watts in the oven 😉
Re: Neff Single Oven not getting hot enough
clivejameson wrote:
roly16 wrote:
There used to be an AEG element which I seem to remember will physically fit into the Neff ovens but was only rated at 1.1kW because the oven also had a 1kW base element in as well. You may have inadverently fitted one of these which will give you the symptoms described.
GeoffI’ve done exactly that and I seem to recall it took well over ten minutes to get to 150C!
If BSH go with 2.3kW then thats good enough for me…besides, if the fan is running (at even a half decent speed) and the door is sealing correctly then provided you haven’t removed the insulation (!) there simply isn’t enough watts in the oven 😉
Fancy putting Ken in the oven…Its not humane 😆Re: Neff Single Oven not getting hot enough
Thanks for the advice,
I’m fairly sure it’s not the AEG version as I didn’t have one in stock whereas I carry a few of the Neff elements. The only way this may have happened is if Europart have labelled it incorrectly.
I will go back and check the voltage sounds feasible but not come across it before. I will also check the element wattage just i case. The fan appeared to run at a reasonable speed and the door hinges appeared to be OK but will double check.
I may have put a slightly different Neff element in. I know I sometimes carry two different style of element for the Neff. One the element runs parallel from the bracket an turns at 90deg’s into the circular section where the other type comes in a ‘V’ running straight into the curved section. Can anybody tell me if interchanging these types will cause a problem?
Re: Neff Single Oven not getting hot enough
No, as long as it physically fits it doesn’t matter. If I remember correctly on some ovens you can’t get the front cover back on if you fit the wrong one. I still think your problem is that you’ve fitted a 1200W element such as Electrue ELE4551 which is actually labelled Neff/AEG in the catalogue & is identical with the 2500W one ELE3354. The original AEG 1200W was immediately regognisable as it was pear-shaped like ELE4223.
Geoff
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