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I bought this chest freezer just over 11 months back and it has been working well to date. However, this weekend I noticed a large pool of water beneath the freezer. After cleaing this up I have found water underneath the freezer on a daily basis – not very much, around 20-30 large drops rather than the puddle previously found. The temp inside the freezer is unnaffected.
I’ve checked that the drain plug (used during defrosts) is secure, which it is. There is no sign of water inside the freezer although there is some build up of ice on the sides of the unit.
The freezer is kept in an unheated utility room which does get quite cold although I did not notice any problems through last winter.
Could the ater be condensation – the amount on water does seem excessive for this.
Could it be a break or leak in the freezer compartmnet allowing warm air to reach part of the unit and causing local defrosting?
As it is so close to te end of the 1 year warranty I have logged a potential fault with Whirlpool Service, but I’d appreciate any likely explanations for the water.
Re: Whirlpool AFG533 Chest Freeezer
I think it will be condensation to be honest, if it has signs of this on the panels then it’s almost certainly that.
I don’t know if Whirlpool have a similar policy but they may charge for a call if there is no fault found.
Dave.
Re: Whirlpool AFG533 Chest Freeezer
Thanks for the reply Dave.
I’ve taken another look and found that the insulation panels on the base of the freezer are dripping wet – I reached under with a tea towel and it was soaked through in no time. Would this be normal? The freezer stands on laminate flooring which is now swelling at the joints due to the amount water that collected there before I noticed it.
I’ll take my chances with the call out as the amount of water appears to be excessive so I’m sure any “reasonable” person would see this as a fault.
Re: Whirlpool AFG533 Chest Freeezer
Definitely a fault in my opinion in that case, and possibly terminal. The insulation has failed and may require an exchange freezer.
Let us know the outcome please 🙂
Dave.
Re: Whirlpool AFG533 Chest Freeezer
Service engineer visited today and confirmed that the insulation on the base of the freezer has failed and therefore the freezer will be replaced under warranty. Lucky I noticed when I did, the year is up this week!!
Thanks Dave for the advice, you were spot on with your diagnosis. 😀
Re: Whirlpool AFG533 Chest Freeezer
Just a quick update.
It took over 2 weeks of constant chasing by Whirlpool to get the service report back from the local company they sent to visit so nothing much happened for a few weeks. This was on top of the extended wait for the service visit – so the 2 day target Whirlpool quote in their manual was a little way off the mark 😡
When the paperwork wa finally in place I got a call to confirm that the replacement has been ordered bit is curently out of stock – Whirlpool would have offered a larger unit as a free upgrade but as I already have the largest model then I’ve not taken up their offer. I’ve also received a letter confirming the replacment and that the new unit has a full 12 month warranty from the date of delivery.
It took a far bit of patience a more than a few phone calls to their service centre to follow it through but I am now more than happy with the outcome – new freezer to be delivered after Christmas.
Re: Whirlpool AFG533 Chest Freeezer
Further update….
New freezer delivered before Chrsitmas 😀 😀
Just after the new year I noticed a pool of water forming under the unit! Service engineer has just left & confirmed that the new unit has faulty/failed insulation as well 😡
So I’m waiting again for the service company to send the report to Whirlpool before they can arrange another replacement. In the meantime Whirlpool have a sent a claim form as all of this water has ruined the laminate flooring where the freezer lives 🙁
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