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Hello,
We recently had a kitchen fitted (badly) by Moben Kitchens.
We were reluctant to buy a new washer because our old one was just over a year old however the sales rep persuaded us that we needed one. They said that it would be hard to build in our old washer because it would move around too much through vibration. We consequently ordered the new washer as part of the package to be fitted as part of the kitchen build.
After fitting the washer moved about so much it was walking into the units on either side of it and knocking into them so violently we thought it might damage the units around it. After a few washes I started to doubt whether the fitter had installed it properly and decided to have a look. On doing so I discovered that although he had removed the shipping bolts he hadn’t removed the plastic sleeves that they were bolted through. I removed these sleeves (as it clearly says to do in the fitting instructions) which lessened the vibration drastically.
Although not as badly, the washer still shakes violently. I am therefore wondering if it has been damaged by running with the plastic sleeves still inserted? What would the symptoms be?
It’s installed on a chipboard floor but our old washer, (sorry can’t remember the make) was no where near as bad on the same floor (although it was installed in a slightly different postion). I can’t tell if the Tecnik is level because the worktop is in the way.
I would like to be sure that I understand the problem before tackling Moben’s awful customer services.
Any help or advice would be greatly appreciated
Cheers,
Mark.
Re: Tecnik TKL9290//n// excessive vibration
Usually it’s a fault in the flooring to be honest.
I would doubt very much that the fact that the sleeves were left in would have caused a problem, they should certainly shouldn’t have caused any fault that would result in any excessive vibration.
But chipboard flooring is often a very real problem I’m afraid. 🙁
If the machine has been moved it’s very possible that it’s now between the joists underneath and any vibration produced is simply amplified by the flooring. Putting a lump of wood, a bit of cut-off worktop is usually best, under the machine often helps greatly but will most often not totally cure the problem.
Then there’s the fact that often many modern machines dont’ exactly have the best suspension in the world until you get into the decent machines and when you combine that with the floor… well I’m sure you can imagine the results. It’s akin to running a car with very hard or little suspension down a cobbled street, not fun.
K.
Re: Tecnik TKL9290//n// excessive vibration
Hello kwatt
Thanks for the speedy reply really appreciated.
As this washer is fitted into the kitchen I can’t really put a board under it because of the height of the worktop above it and the cupboards either side of it.
As a professional (and I won’t hold you to anything 😉 ) in your informal opinion would I be in my rights to get Moben (the company who fitted the washer) out to sort the problem?
If not I was wondering about cutting some MDF stops to stop it walking around would this cause any problems?
Thanks again
Mark.
Re: Tecnik TKL9290//n// excessive vibration
No problem with giving advice, that’s what we do. 😉
I guess that Moben should have checked, but then if you ask most of the guys on here (especially those that do warranty service) they’ll practically all tell you that kitchen fitters are not appliance installers. Of course I’m being polite as this is a public forum after all. 😉
How much they can do to rectify the problem is a whole other matter I’m afraid. All you can do is try. How far you can push it really depends on how far you want to take it but all I’ll say is that if it’s not working as it should then you have to ask if it is “fit for purpose”.
A couple of stops won’t do any harm, just make sure that you can get them off easily enough or most engineers might get in a strop if they can’t get the machine out easily. Another little battle we have with a lot of kitchen fitters I’m afraid. Also, it’s not a cure for the actual problem.
K.
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