working for indesit/hotpoint

Re: working for indesit/hotpoint

Frying pan and fire.

Greg

Re: working for indesit/hotpoint

Paradoxically, at a time when there’s never been such a scarcity of white goods engineers, and the average age of a white goods engineer is apparently 54! – working conditions have never been so bad (IMHO)

I blame customers though, they fall for it every time and encourage all the crazy prices because they naively believe they can get something they don’t pay for. They won’t pay a proper price for a decent washing machine with good aftersales service (aftersales is always going to be part of the purchasing price) the result is all this cut-throat pricing, where most of the money set aside for aftersales has been long since squeezed out, leaving white goods engineers in the front line being bled dry so companies can still turn a profit from them.

I sincerely hope we can educate the customer that new ISE is the way to go, where enough money is being paid by the customer to cover proper, quality aftersales service. There’s simply no other way to get things back to how they used to be a long time ago to the benefit of us AND the customer. If customers still won’t pay, they can carry on with the status quo and get what they deserve. Meanwhile the whitegoods engineer will continue to work under extreme pressures – despite being a relative scarcity that ought to be more valued.