- This topic has 1 reply, 2 voices, and was last updated 20 years, 1 month ago by
.
-
Posts
-
Does anyone use a telephone answering service? I am a one man band and I seem to spend as much time answering the phone as I do working.
I have not looked into it yet, but I am thinking of perhaps using a call centre that specialises in our industry. I would be interested to know if anyone else has investigated this.
Bob
Re: Telephone answering service
Yes Bob , I know what you mean about spending a lot of time on the phone to customers but I just consider it part of the job and sometimes 5 or 10 minutes “grilling” a customer on the fault details can save time on site.
Sorry don`t know anything about call centre help but at the end of the day I think we would still end up calling customers back for further vital details and discussion.
Seems to be more and more mobile calls these days and they never even know the make of their appliance and they`re never at home 🙄 .Grin and bear it I think and be thankful you`re busy 😀
Bryan
- You must be logged in to reply to this topic.