- This topic has 13 replies, 4 voices, and was last updated 20 years ago by
.
-
Posts
-
Three so far have asked.
Three so far have been told £70 per call across the board.
Three so far on the face of it have accepted that that’s the price.
If I get even two at that money I’ll be happy and if not, sod it, someone else can do it on the cheap fro them. As far as I’m concerned it’s a bed of their own making and they can damn well lie in it.
K.
I’m quoting 45.00 for first line, 20.00 extra for a regas on top, 25.00 for lockring / sundies and 20.00 extra if it s an american style side by side.
Not really interested if they wont pay that, or can pronmise volume with a guarantee.
Re: Refrigeration Service
Had a query from Sue Cherry at Servevast. Fishing to find out our skills and capabilities.
Told her £44 plus £20 if system etc.
Managed to get the rate for normal work up from £36 to £40 in the same conversation.
Alex
Buggered if I was going back to those bloody FAB28’s for even £45 a call. PITA customers and more issues with bloody doors than I care to recall.
I priced based on the high volumes of double visits on refrigeration, especially system and cosmetic repairs. I find the cosmetics go through the roof and we end up with loads of bloody great doors that I don’t want to be storing or, now, paying to dispose of as you can bet your ass that the manufacturer won’t pay.
K.
I brooched the door subject, was told doors go direct to customers and now two part kit to get colour right where necesssary
Re: Refrigeration Service
Personnally I don’t really want the refrigeration work, although I will do the MFI stuff, if they want me to, and are prepared to pay £70.00 across the board.
Why £70.00, well thats what I want in order to have a refrigeration engineer on my books, not a cross trained washer guy.
At the moment I am the refrigeration engineer for my business and if they want access to my knowledge and skill its £70.00 across the board, or I stay in my office doing far less difficult stuff.
As far as waste doors and appliances go, this risk is with the manufacturer every time. I won’t do the work if I’m expected to dispose of the waste. I won’t waste disposal, period. No matter what rate they want to payWe are now into year 6 of “no R134a”, therefore the interventions to R134a appliances are increasing to old appliances, if you write them off without breaking into a system, you don’t need 2078.
Safe handling does not apply to R600a in my opinion, as it can be vented to atmosphere from any Kitchen, bearing in mind the explosive mix @ 9{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}.
The new legislation is clearly aimed at the real refrigeration industry and we as whitegoods repairers will never get near the quantities of gas they are wanting to regulate, we won’t even carry the quantity to qualify as real fridge repairers.Have fun and if you undersell yourself now, good luck
Kevin
Yep, too much time and too much hassle IMO and I won’t now take any refrigeration work on for less that £70. If others wish to undervalue themselves then that’s their concern.
All I’m going to say is that now, we’ve a far greater chance of getting to those rates than we’ve ever had before.
As for the waste aspect, I’ve already had arguments with customers where we refuse to remove old doors etc. and I’m not exactly keen to go back there unless it’s made worth my while to do so.
TBH I’ll be really happy if someone else takes the work and I fervently hope that they’re so busy with that crap that I pick up the people they let down due to being distracted by refirgeration work. So, I don’t care what way it goes, whether I get my £70 or not as either way I’ll likely win.
K.
Re: Refrigeration Service
Maybe this should be under CDSL, but there again it is product related rather than service provider.
I made it clear to CDSL that I was not keen on doing Samsung refrigeration crap. However as we are dead, I stupidly took it on. To date we have not had a successful call. We cannot get part numbers, the site is impossible to navigate and unless you know some specifics on the machine that are hard to find, no chance.
We have part number enquiries on ALL they have passed so far, some have been resolved, yet the parts are not on their system, or we get the wrong information.
There is one machine that is a traditional 2 door, look on the web-site, you get an American cabinet.
We have chargeable call in our system that we called on 25th May, needs defrost heater, we have been given 3 different part numbers, and there are none in the country. Customer is giving extreme grief despite my warning to him that we may be struggling on this one. I even offered to tear up the cheque on the day of visit and walk away. Now he is demanding a full refund, and reported us to trading standards for Mal-Practice.
He aint getting it, I have had no support what-so-ever on this rubbish. So, I phoned Dave Parker, left a message I’m not doing any more of this sheit, then turned my phone off.
When I’ve calmed down, I may consider pasting some of this into the main forums, but I don’t want to make it look like I’m being obstructive, or goading others along, as if others would be influenced by my rantings in any case.
Alex!!!!!!!!!!!!!
Re: Refrigeration Service
Hi Alex,
The defrost heater is not available as a spare part, but it is part of the evaporater. Therefore you have to physically remove it and the sensor and cut-out, throwing the evap in the bin.
Or give the customer the real truth that the Samsung Website shows no heater and NO evaporater either……
Connect won’t solve it as to my knowledge they don’t know.
I have 1 defrost heater in stock, I’ll call you later regarding it.
CheersKevin
Re: Refrigeration Service
kheath wrote:
I have 1 defrost heater in stock, I’ll call you later regarding it.
KevinThanks for the offer, problem is I have one on order from CDSL, and the customer is such a TW4T that he can bloody wait.
I’ve told CDSL that I’m no longer doing this rubbish, and if this customer refuses the repairs, I will book the thing out on something else.
Alex
All I can do is sit and giggle slightly.
We all know what the problem is, CDSL or whoever snatches the work and then simply dictates that we will do it irrespective of our circumstances or sentiments. Because (in this case) you guys do so much for them already you’re placed in an untenible situation with the the old iron fist in a velvet glove approach from the WP.
Of course they get the grief from the agents about all the little problems, but inthe end, they get paid whenyou do the work. You don’t do the work they’ve got no costs other then those generated from admin.
So no risk to them then.
Couple that with shitty contracts like Samsung, LG and Daewoo and you have a situation where, for all these outstanding calls, CDSL have no costs. Whereas you guys have had the cost of the visit, considerable cost probably, as well as all the grief and hassles of sorting it out.
Personally I wouldn’t help them Kev, I’d fire every bit of hassle back and give the customer their number to call. Why should you do it, you didn’t ask for the grief and why should you bail CDSL out the sh1t they’ve got themselves into through their own greed?
K.
Re: Refrigeration Service
Get this…………..
Kev phones me up this morning, and offers the heater as above. Thanks, much appreciated, but the customer is such a tosser, I thought he can wait for the heater through the normal channels. Pint of order and all that!
Yesterday I get a letter from him that he is taking action through his solicitor as we plainly took his money, (£47.00) and have done very little towards sourcing the part.
Today he phones us to advise that through legal channels he got the director of CDSL to send the part direct to him by courier. (Don’t know if that statement was true) but despite being chargeable, CDSL did give him our number. Then phoned up at lunch time TELLING us we either call before the weekend, or he will insruct a lawyer to undertake procedings.
Engineer is on holiday, and we offered him a call on Thursday next week. He is now going to sue us for breach of contract as we are recognised agents, and we have not fulfilled our obligations. We are not recognised agents, we have told him this verbally as well as by letter. Under these circumstances I’m now demonstrating the fact by not undertaking any Samsung refrigeration work at all.
Looks like I’m now about to get a criminal record by allowing an engineer to have 2 weeks off. Looking forward to 2 weeks rock breaking on Dartmoor, could do with a rest.
Alex
Well Alex, you’re more than capable of kicking the lawyer into touch. Cheeky twat obviously.
In all honesty I’d refund him the money and send him on his way to get another mug to do it. There’s no way I’d risk going to that house as Christ knows what else he’ll try to get it done for free.
K.
Re: Refrigeration Service
Been in same predicamnet Alex, but it was not down to part s but down to lack of technical advise. I got a letter from a customer who had takenthe Trading Standards route, so I rang local trading standards and put them in the picture. They advised we had a good defence especially due to the lack of technical support.
Couldnt be arsed though to go all the way, so refunded customer prcie of parts and he said we could keep labour. Yes that right we now charge customer for special order parts before we order them stops them changing there minds etc you ought to try it
- You must be logged in to reply to this topic.