Disposal of Trade Waste

Home › Forums › General Trade Forum › Disposal of Trade Waste

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • March 22, 2006 at 4:26 pm #16572
    Linda
    Participant

    Help please…… we are a very small domestic appliance service company who predominantly repair microwaves and other appliances. We have been awarded a service contract to repair a certain make of refrigeration and therein lies the problem in that the manufacturer expects us to dispose of their fridge and freezer doors for their under guarantee work. They won’t collect from us after the repair and we can’t leave it at the customers for disposal.

    To take the doors down to the local dump in a trade van is not allowed and I can’t fit the very large ones in my own car.

    We don’t have enough doors to start up a trade waste contract with the council and therefore we are stuck.

    Any suggestions would be appreciated.

    Thanks.

    March 22, 2006 at 4:29 pm #170523
    Lawrence
    Participant

    Re: Disposal of Trade Waste

    Hi
    we have a letter that we use nicely to place the liability with the customer to dispose I will see if I can find it
    Lawrence

    March 22, 2006 at 4:48 pm #170524
    Linda
    Participant

    Re: Disposal of Trade Waste

    Hi Lawrence.

    Do you use this letter for under guarantee repairs. These fussy London customers expect us to remove it and complain to the manufacturer otherwise. Hopefully you can find a copy of the letter for me.

    Thanks.
    Linda

    March 22, 2006 at 5:32 pm #170525
    admin
    Keymaster

    Re: Disposal of Trade Waste

    Hi Linda

    If the company states that they will not collect the old doors then the old doors are left with the customer according to all the refrigerant companies that I deal with.

    If they require you to remove them then you charge for the disposal of the doors,IE £8 per door.my local tip charges £5 per door then i add £3 for extra time and fuel.If the manufacturers wont pay then advise the customer to contact the manufacturers to arrange collection as you are NOT allowed to take them away as they are classed as waste which you would then need a waste carriers licence for each county you pass through I believe.

    bryan

    March 23, 2006 at 2:34 pm #170526
    admin
    Keymaster

    Re: Disposal of Trade Waste

    We also will not remove waste doors from a customer premises, we advise customer that the doors are theirs and to take disposal up with the manufacturer.


    Kevin

    March 23, 2006 at 3:03 pm #170527
    Linda
    Participant

    Re: Disposal of Trade Waste

    Hi.

    Thanks for all your replies. Is there anyone out there who is an agent for Liebherr/Coolectric coz this is the company that giving me the headache.

    Thanks.
    Linda

    March 23, 2006 at 3:24 pm #170528
    nigegt
    Participant

    Re: Disposal of Trade Waste

    We leave all doors with the customers and refer them back to the call centre if any problems, or a good line for the customer is ” you need to keep the old door for a week as the manufacturer may want to collect it for inspection, if no one makes contact then you can dispose of it ” This works every time and saves a compliant against you 😉

    Nige

    March 24, 2006 at 9:14 am #170529
    Lawrence
    Participant

    Re: Disposal of Trade Waste

    Hi
    Linda I have hunted high and low and can’t lay my hands on it ,I know it was a plaguerised Smeg letter so if anyone has a copy ?..
    Sorry
    Lawrence

    March 24, 2006 at 10:01 am #170530
    Alex
    Participant

    Re: Disposal of Trade Waste

    Linda wrote:Hi.
    Thanks for all your replies. Is there anyone out there who is an agent for Liebherr/Coolectric coz this is the company that giving me the headache.
    Thanks.
    Linda

    We repair Leibherr through ISDA, and in ALL cases we leave the door on site. We are not allowed to transport them, let alone dispose of them.

    If the customer complains we refer them to the manufacturer, after all it is their responsibility, and all they are doing is putting the onus onto you the repair agent.

    Sometimes you have to be firm with either the maker or end user, neither of which would support you in breaking the law, and they shouldn’t expect you to.

    Alex

    March 29, 2006 at 3:47 pm #170531
    Linda
    Participant

    Re: Disposal of Trade Waste

    Law – what law?

    Can anyone kindly give me the link that is being referred to regarding disposing these doors. Something legal would give me bait for my rod in dealing directly with the manufacturer (or perhaps that’s not the right expression but you know what I mean).

    Thanks everyone.

    Linda

    March 29, 2006 at 4:19 pm #170532
    Dave_Conway
    Participant

    Re: Disposal of Trade Waste

    These should help:

    http://www.wasteworks.org.uk/legislatio … etail4.asp

    http://www.fsb.org.uk/data/default.asp?ID=76&loc=policy

    The owner of the waste is the person who instigates the service visit so essentially the customer owns the old door but as the fault is down to the manufacturer they should take responsibilty 🙂

    Dave.

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.