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Chatting to scoggs the other day revealed this little gem that although was in my grey matter, I had not put 2 and 2 together.
For the multibrand contract I’m running at an average completed call taking (9) nine days, thats full system closure.
Reasonably, I do book most calls within 2 days, complete 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on the 1st visit and if you include the day I receive the call, I reckon I could lay claim to a 4 to 5 day turn around.
This then gives me an average wait per job for spares of 4 to 5 days. According to Scoggs CDSL won’t tell him their average wait for spares per job, suprise suprise.
So, I can conclude that I operate far more efficiently at what I do than CDSL at what they do. After all, how hard is it to supply spares and then insist that I improve that 9 day figure when clearly they hide (or try to) their own performance.
Trust you all enjoy the bank holiday weekend 😆
KevinRe: Average time for a spare to arrive!
Dear Kev
Assuming you’re now talking about the Quality work we receive from CDSL. It really depends on brand.
Currys own brand – imported Chinese crap – parts come on a slow boat from China. One part ordered in March has a due date of 27th July.
A Servis part ordered in January came last week.
Beko have lost the pattern tool to manufacture any tub rears.
LG (laundry) can’t cope with their own pcb failure rate so have given up trying to send any more through.
Caple, Micromark, Anthony Worrall Thompson and other miscreant brands such as Maurice Lay …. why waste admin time ordering the bits – they just never come.
Daewoo – still waiting for the first complete parts order for a job.
LG (refrigeration) – sometimes ok, sometimes not.
Samsung – occasionally get a part quickly but more often than not it’s the wrong bit – someone forgot to translate the Korean part numbers properly.
Electrolux – Zanussi – the supposed bulk of our work. Fine! Just see too much of the above & it clouds the judgement a bit.
And then we get complained at that our BER rate is too high (6.5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}ish) and we return too much (see above re. lead times).
Bridie
(still deputising)Re: Average time for a spare to arrive!
kheath wrote:LG (laundry) can’t cope with their own pcb failure rate so have given up trying to send any more through.
Interestingly D&G told Craig the other day that if any LG repair goes over £250 they’ll write it off. Presumably due to spares delays etc.
Guess what we’re doing on anything remotely complex? 😈
K.
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