Hotpoint WF840P Sticks on wash

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  • May 5, 2006 at 8:05 pm #17619
    Twoten
    Participant

    I have had a customer complain about the above machine.
    She says it when set on a wool wash, the wash indicator stays on the screen but the timer goes down to one minute and stays there.
    If she uses it on a quick wash, the rinse indicator stays on the screen and the timer goes down to 1 minute then sticks.
    If left it does not appear to give any error codes.

    All other programs appear to work OK.

    I have checked all the usual functions and components but can not find a fault. Is there a way of accessing the last errors on this machine or does anyone have any other ideas.

    Thanks,

    Keith.

    May 8, 2006 at 7:29 pm #175503
    iadom
    Moderator

    Re: Hotpoint WF840P Sticks on wash

    Twoten wrote: Is there a way of accessing the last errors on this machine

    Thanks,

    Keith.

    As far as I know the only way to do this is to buy the ridiculously expensive hardware key, oh and you will also need the laptop with the EMIT software on it for full diagnostics 😥

    Strange why it should only happen on two settings, has the machine been tried on one of these programmes without a load to eliminate the possibility of OOB often associated with washing one or two woollen items.

    Perhaps johhnyj may have an answer. 😉

    May 9, 2006 at 4:56 pm #175504
    johnnyj
    Participant

    Re: Hotpoint WF840P Sticks on wash

    Earth fault most common cause this is usualy on heater, if okay module and eeprom required i’m afraid

    May 17, 2006 at 10:55 am #175505
    Twoten
    Participant

    Re: Hotpoint WF840P Sticks on wash

    I checked the machine for earth faults as a matter of routine so I guess it’s going to be module and eeprom.

    Before I go down this route I will get customer to run the machine empty as suggested.

    Thanks,

    Keith.

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