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I’ve been thinking for a while of writing up an article or three on what not to do for customers on washers, dishwashers, cooking and refrigeration. Doubtless this will take a while as there’s a fair bit involved in it as we all know only too well, but I could do with a little help.
Apart from the glaringly obvious ones, don’t wash bathroom mats, trainers and such I’d like to know the ones you’ve come across/ You know the type of calls where you just shake your head and think “RTFM you silly bugger” or simply shake your head thinking “what a muppet!”
If possible I’d also like photographs to support the stuff, even if they are off phone cameras, to illustrate the points.
So there you go, have fun with this thread and we may well get a good laugh at some of the stuff we get anyways.
K.
Re: In An Effort To Educate
Oh! oh! Martin replies yet again on another of Kens great ideas 😕
Sorry Ken, but it’s thanks to our lovely customers doing all the wrong things like washing the dogs blanket and the s**thouse mat that gives us the calls we relish and capitalise on in the first place. By telling them what NOT to do will cost us dearly. 🙁
By stating on UKW “Don’t ever wash a bathmat in your machine!” may well scupper hundreds of call-outs at 40 quid a pop ❓
Better they live in blind ignorance for us all to gain benefit I reckon 😉
Re: In An Effort To Educate
I agree with Martin, if they can’t work it out for themselves to bad. You know what its like you keep telling them and they keep doing it. Might as well save your breath from the start. I suppose if it’s an ISE customer it may be worth while supplying a do’s and don’ts sheet in with the instructions, then the customer can’t plead ignorance. And this helps separate the chargeable calls from the un-chargeable.
Re: In An Effort To Educate
They have to read it first. 😉
I was thinking along the lines of “this is what happens if you do…” then it’s dead easy to point a customer to a URL and say, well look there then.
If you hunt about the internet the information is probably out there (I haven’t looked) anyway. TBH much of it is covered in many an instruction manual, but again the customer has to read it before doing the damage and most won’t.
But I seem to recall the same sort of doom-mongering when the Haynes washer manual touched dow and the impact of that has been zero so far as I can see.
K.
Re: In An Effort To Educate
I think it’s a good idea and illustratesthat UKW is there for the public as well as the trade.
If people have always washed trainers then they always will ,same with bath mats.
I once went back to the same Servis machine 3 times each time blocked full of bath mat rubber backing each time she was advised DON’T do it .
At least if it’s there UKW can’t be accused of not offering a service to the public.
and if they are stupid enough to wash mats and trainers etc ,and look for advice after the event they will end up calling us out through repairs at anyway.
Lawrence
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