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Hi All ? just a good old fashioned engineer here, well I may as well introduce myself cos no-one else will , I’m in Nottingham with my own appliance shop or should I say ours ? ( the Wife) and pleased to be associated to ukw ? I come from brighton where many people may know me…anyway thats not the point ….I’ve had a break from the business for the last 2 years but have now opened a new shop at xmas, my point is that I think there is a difference in culture between north and south ? but take this point ? a customer came in the other day and bought a washer for £ 100 (recon) I delivered it the next day and he said “oh is that where my £100 went” WTF 😯 😯 😯 next one was someone who bought a washer 5 months back and wants a full refund cos they have seen something else they like ? WHAT ?????? Guess my answer ? Now heres the straw that has broken the camels back ok ?I have several letting agents on my books ok ? so last week I delivered a washer dryer to a foriegn couple. they thought they was getting a new one ? in the process they was rude to my wife as I was installing ….anyway, last monday the machine went wrong for some reason ….but the fella himself went and bought a new machine and the “other people” removed my machine saying it was dangerous …..(The Motor had blown) so the lettings agency asked for their money back on that machine ? so I said where is it ? “dunno was the answer ? not our business thats yours ? ” well if your asking me to refund the money for that machine then I have legal entitlement to it so where is it ? “dunno ” must be with the other company ? ” My language wasnt polite cos in law that machine was mine wasnt it ? so thats life in Nottingham !!!!! anyone want a free share in a shop ? and I’m serious !!!!
Sparepart !Re: Moral problem ? or business sense ?
sparepart wrote:.. so the lettings agency asked for their money back on that machine
Sparepart !If they’d payed for it, it’s their washing machine. Their washing machine has gone missing. It’s got absolutely nothing to do with you that. If they find it, maybe then you can have a look at it and decide what to do.
Re: Moral problem ? or business sense ?
andy_art_trigg wrote:
sparepart wrote:
.. so the lettings agency asked for their money back on that machine
Sparepart !If they’d payed for it, it’s their washing machine. Their washing machine has gone missing. It’s got absolutely nothing to do with you that. If they find it, maybe then you can have a look at it and decide what to do.
Ha Correct in my books ? but they are asking for a refund on the machine ? so I told them to get stuffed …..think I’d rather lose their business than run around ? Why cant customers be civil ? I have a few who I would even help for nothing cos civilty and friendship costs nothing ? is it the North ?
Re: Moral problem ? or business sense ?
andy_art_trigg wrote:
sparepart wrote:
is it the North ?I think it’s big cities.
I’m not sure, wasnt like this in the south ? just seems a dog eat dog world up here and the other point that we can all go back to is they think cos you have a shop you got money ? not so is it ? profit ratio and bills dont equate do they ? otherwise we would all be in st tropez ? maybe life is harder up north……or i’m getting old ? (52)Re: Moral problem ? or business sense ?
Indeed, but I’d expect that generally people are more likely to be stressed, and busy, and not as friendly in the big Cities compared with a nice little village.
Don’t believe that it’s like Last Of The Summer Wine… some of them farmers are nasty lunatics, tight bu***rs too. Little villages can be a nightmare, just like housing estates with all the same appliances on them in towns, they all gob off and suddenly everyone has the same problem.
Close knit community = more gossip passed faster.
To be fair most of the really rural customers we have understand that they have to wait if we’re not in the area and are fine. But some, especially under warranty or insurance are just plain crazy. The worst being the people that have moved from a city out to the country. Fifty miles from nowhere and they expect next day service. 🙄
K.
kwatt wrote:The worst being the people that have moved from a city out to the country.
K.I rest my case 😀
Re: Moral problem ? or business sense ?
we are led to believe the customer is always right ? from my point of view they think they are the only ones in life and we are supposed to dance to their tune ? as for me I like to help people out wherever I can because I enjoy engineering , i enjoy the shop life but it seems some customers up here want to take the proverbial , now i’m not kidding but in some customers it smacks to me of buy it on a friday and get ya money back on a monday when they realise they cant afford it ? maybe i’m working the wrong area ? maybe they sell washing machines on the moon ? beam me up scotty !!!!!
Re: Moral problem ? or business sense ?
people are the same where ever you go there are good and bad ones just like appliances :lol:just sounds like you have stummbled across a few of the worse types welcome to the site anyway 😀
Re: Moral problem ? or business sense ?
I usually get a couple of nutters a year on the repair side. Had one this week, old Indesit washer dryer not drying to an old couple who’d already cancelled two weeks ago. Went on Wednesday PM. Tested it and found the condenser blocked….it’s now red hot and the machine is in a tiny kitchen next to a gas cooker on at no 9.
I told them I’d be back between 10 / 12 next day and got yeah no probs, no stress, no mad rush from the husband(like some chilled hippy but he’s in his 80’s)
Thursday morning, by 11 oclock they’ve rung three times to find out where I am, and on the last call I heard him in the background say ‘ If he’s not here in twenty minutes he can f*** off….nice).
Obviously now ready to bend over backwards for them, arrive at 11.40
after hunting down a parking space (town centre). Got to the door and the once chilled hippy is now in a rage :con: .
‘It’s not a breakdown you know I only want you to get the fluff off the top:? Cand you do the job’.
So I explained about the red hot heater box (again) and how it would need to be stripped out to get to the condenser etc.
His reply was ‘If you can do it get up there and look bl***y sharp’
It didn’t get done!!!!!!
I’m in PrestonBut we get nutters everywhere while I was at Hotpoint a druggie threatened to hit me with a toolbag because when I’d changed his ripped door seal and water tested it, water backed up through the standpipe.When I told him he needed to get the council in to look at his drains he freaked. Wouldn’t let me leave and said that the previous engineer had to tried to get away by telling him that as well :con:
The office (Hotpoint in Wembley at that time) said leave your tools and leg it if you can.
Nutters everywhere.Tony C
Re: Moral problem ? or business sense ?
philfish wrote:people are the same where ever you go there are good and bad ones just like appliances :lol:just sounds like you have stummbled across a few of the worse types welcome to the site anyway 😀
Thank your for your welcome philfish, sounds to me we are all getting them (nutters) mmmmm think I’ll consider a bouncer on the shop door ? but i’m glad i’m not alone , oh dont get me wrong I’ve had my fair share of nutters over the years but it just seems more so in my current position ! and like everyone else I could tell some stories over the years !!! well hi all again !
Sparepart !
Re: Moral problem ? or business sense ?
When you’re “new”, you collect all the nutters who’ve been bounced out of all the other shops and repairers……
Chris.
Re: Moral problem ? or business sense ?
Penguin45 wrote:When you’re “new”, you collect all the nutters who’ve been bounced out of all the other shops and repairers……
Chris.
TBH, I didnt think of it like that, I was kinda getting paranoid that it was the area, mind you it is very cosmopolitan shall we say , and what gets frustrating is half cant tell you the make of their machine so they make something up so I waste my time and they get angry , maybe its taking time to weed these nutters out but then I always wonder if they would have turned out to be decent customers, so far I think I have binned more nutters than collected decent customers and right now that dosent help because of school hols and all the students here in notts have gone till sept, so in consequence some nights I work till midnight to keep the business afloat at the moment , thanks for your comments so far anyway
Sparepart !
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