Homeserve, the home emergency service provider, has been awarded a three-year contract by RBS Insurance to manage the insurer’s contents validation hub for all claims made on high street commodities including electrical and electronic equipment.
The Homeserve service is expected to save insurers millions of pounds on product replacements each year, validating in excess of 150,000 claims per annum. Homeserve Contents Validation service provides insurers with a scientific approach to contents validation.
Supporting the service is Homeserve’s proprietary validation system, Valid8, which comprises a comprehensive database of consumer products sold in the UK in the last 10 to 15 years, from brown and white goods to bikes, cameras and jewelry.
Rob Liley, strategic development director of Homeserve, said: “This deal with RBS Insurance underlines the importance many of the major insurance brands now attach to accurate household contents validation. Our solution spells good news for our clients’ customers because they benefit from a greater choice of replacement products and an option of settlement methods such as cash, vouchers or like-for-like product.”