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I do try to be accomodating but sometimes I wonder why?
Repairs @ job came in tuesday evening.
I called the customer wednesday, he had bought a belt and couldn’t fit it to his creda dryer, told him it would be £30 plus VAT to fit belt plus check the machine over.
Job booked for friday….but on his condition that he would cancel if his dad could fit the belt that he had spent hours trying to fit. I reluctantly agreed to this condition, friday morning 2 hours before i was meant to go he cancelled saying his dad was buying him a new dryer. No apology for my inconvenience or loss of work.
Are people becoming more selfish or am I becoming a grumpy old man at the ripe old age of 32??????Re: How accomodating should you be?
timdowning wrote:Are people becoming more selfish or am I becoming a grumpy old man at the ripe old age of 32??????
Fear not Tim my friend, but you have simply become a victim of ‘delayed time span’ 😕
By that I mean this oh so typical scenario is repeated throughout the land whenever there is a lengthy gap between the initial request for work to be done and the actual appointment booking. Unless you call same day on a job like this they have plenty of time to pursue other options and cancel at the last minute.
My experience with Repairs@ jobs by the way, is that of the total I get via email only 20 to 25{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of them actually turn into completed jobs. So very often they log onto Repairs@ first, then go into the forums and seek out the answer or worse still someone tells them how to fix it before you’ve even had a chance to book the job in!! :rolls:
Hey ho! such is life in this fickle trade but then I am a grumpy old man. 🙂
Re: How accomodating should you be?
timdowning wrote:friday morning 2 hours before i was meant to go he cancelled saying his dad was buying him a new dryer. No apology for my inconvenience or loss of work
There`s times you just have to take it on the chin Tim and I`d have politely asked him why he didn`t call earlier to cancel the appointment?
I too find internet customers hard to deal with , out of 4 or 5 repairs@ enquiries only 2 have been completed. “Just looking for a price and to pick your brains , I`ll get back to you”.
I wonder if we all find internet enquiries to be less productive and more time consuming than normal telephone customers:?:
Bryan
That’s interesting comment about repairs@ as most people seem to have not a bad conversion rate at all. We certainly convert most to a call.
I take your point Martin, but I also consider that most people searching will find UKW because they’re looking for a part or info to repair.
What I do know is, doesn’t matter where the customer comes from, I find them far more demanding and far less patient these days.
K.
kwatt wrote:I take your point Martin, but I also consider that most people searching will find UKW because they’re looking for a part or info to repair.
Hey, don’t get me wrong here, 20 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of work from Repairs@ (at the minimum) is not to be sniffed at at all let me say. The last one I did (this week in fact ..look it up if you like Ken?) was a £75 money maker so I’m well happy with that!
I never ever thought Repairs@ would yeald what it does and I for one lap it up. But going back to timdowning’s point here if I may, and the reason I made my earlier statement, is that you have to be quick off the mark in order to benefit. Outside of Repairs@ the problem is paramount these days and any one man band (especially) that doesn’t offer same day service will lose out to those that do, sure enough. 🙁
A customer phoned me last Saturday as I was being dragged around Tesco’s by the missus. She was kind hoping I could call by that day and suss out her Bosch w/m making funny noises on pump out. To my regret I said I would call first thing monday morning. you guessed it….on Sunday she rang to say her husband (clever boy!) had fished a collar stiffener from the pump………£50 call….buggered!
Hey Ho!
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