Customer removed parts? some advice from the wise

Re: Customer removed parts? some advice from the wise

Col,

Would advise you walk away from it, you havent lost anything yet ( in fact u got yer £20} but you could open a right can of worms as you cannot be sure what this guy has done to it !!

You can get parts listings from BSH on their website but not to sure about technical info, but I am sure someone on UKW could help on info.

Dave

Re: Customer removed parts? some advice from the wise

Hi Col
With that module, its no problem as plugs are all keyed and will probably dangle in a lined up position opposite its correct location anyway 😀
I take it the door lock/onoff switch arrangement checks out ok?
Module is 264877 £90.20 + costs retail.

Greg

Re: Customer removed parts? some advice from the wise

Well Col I would advise him that you have found out the PCB cannot be repaired and he will have to pusrchase a new one in excess of £150.00, that should put him off the repair, in future I suggest you have a phone at home that has caller ID on it so you answer only numbers you know after a certain time and the rest goes to ansaphone, then its up to you if you call a customer or not.

I dont like the idea of a customer visiting your home address either, not a good idea mate, try and keep business and home sepearate to some degree if possible beleive me you dont need the hassle 24/7.

Dave

Re: Customer removed parts? some advice from the wise

I have learnt over the years that there is one advantage working for yourself which is its YOU who makes the decision if you want to do the job and not the client. The others are correct walk away from this one it has a bad vibe.

What happens if you get the module PCB repaired or supply a brand new one and return and fit the part and it go’s bang, hows this big fella gonna react then ? meantime its you that has paid out for the part and in addtion have to face this guy.

Sometimes you have to get to the point with these types and tell them straight that you won’t be doing the job and you don;t have to give a reason either. Get the part he’s left with you and take it back to him and tell him that unfortunately you cannot proceed with the repair due to insurance reasons or the like and get rid of him !

This guy is such a good electrical engineer he cant fix it!!!!! Beggars belief. I have these types myself, they know how it works and what the prob is then proceed to tell us how to repair!!!!

Keep your twenty quid Col, let him sort it. Remember peoples you are in the driving seat, you know your job, they assume they do, if they become stroppy, if they are mechanically minded or an electrical engineer then talk tekky to them, you will soon realise they know damn all. If they talk tekky back then revert to how the machine works (only in part) and then say that’s all there is to it so now you can do it as well? They become flustered and say ‘ah well er yes’. I had a smart person before crimbo who is an electrical engineer, has his own business and was telling me over the phone what the problem and was and how to rectify it. To him it was the electronic card (timer) on a SMEG dishwasher that was it plain and simple. But in fact it is the air-break blocked from sink waste, he said to me he would pick up any parts required just give him the address and he would make sure I had the job done by crimbo. I told him the parts come from Italy (shut him up that did). Is the job done, well put it this way………. Not yet.

Col my friend, WALK AWAY and keep your good reputation in tact,

Dave