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This must be the worst company website, 9 out of 10 parts enquiry comes up with “no record we can order one for you”. It’s been like this since Wolsely took over Wash Vac. 😥 I usually end up ringing them.
If anyone from Wolseley is registered with UKWG maybe they would like to explain why they can’t get up to speed with their online ordering system, I have been loyal to them for over 15 years but they are trying my patience.
Anyone else have the same problems?
❓Re: Wolseley Parts Centre Website
Me too.They promised to send a rep round (when they had recruited one) I used to use WV a lot when I could order on line but phoning up is a pain in the arris 🙁
Steve
Re: Wolseley Parts Centre Website
maltheviking wrote:If anyone from Wolseley is registered with UKWG maybe they would like to explain why they can’t get up to speed with their online ordering system, I have been loyal to them for over 15 years but they are trying my patience.
Yeah Mal there’s people from Wash Vac/Wolseley that have access to UKW. Whether they pay any attention to it is another matter, probably too busy feeding British Gas and eSpares to be bothered with us mere plebs.
K.
Re: Wolseley Parts Centre Website
kwatt wrote:
maltheviking wrote:
If anyone from Wolseley is registered with UKWG maybe they would like to explain why they can’t get up to speed with their online ordering system, I have been loyal to them for over 15 years but they are trying my patience.Yeah Mal there’s people from Wash Vac/Wolseley that have access to UKW. Whether they pay any attention to it is another matter, probably too busy feeding British Gas and eSpares to be bothered with us mere plebs.
K.
Forgot to mention the Wolseley point system, everyone who has an account gets points to redeem for goods 🙂 ALL except the white goods customers. 😥 💡 I think a level playing field would be appreciated.
Re: Wolseley Parts Centre Website
maltheviking wrote:If anyone from Wolseley is registered with UKWG maybe they would like to explain why they can’t get up to speed with their online ordering system
I think you’ll find it is due to most of their staff in Sittingbourne switching to work for Qualtex. Qualtex integrating the old ‘Stocklink’ system fully revamped by Eurorealm and renamed ‘Spareslink’ is a welcome saviour for us all to benefit. 😉
Parts Center have their ‘parts arena’ which is about as much use as the Koran in a Synagogue! :rolls:
Re: Wolseley Parts Centre Website
Martin wrote:
I think you’ll find it is due to most of their staff in Sittingbourne switching to work for Qualtex. Qualtex integrating the old ‘Stocklink’ system fully revamped by Eurorealm and renamed ‘Spareslink’ is a welcome saviour for us all to benefit. 😉
Apart from when it tells you the list price of a 1603409 is £141.00 😯Jim.
Re: Wolseley Parts Centre Website
iadom wrote:Apart from when it tells you the list price of a 1603409 is £141.00
I know we are straying off topic a bit but where’s that price shown Jim?
My Spareslink quotes £61.94 and Parts Center quotes £37.67
Re: Wolseley Parts Centre Website
Penguin45 wrote:Doesn’t it say “Your cost £35.10”?
Chris.Correct, its just the ‘list’ or selling price that is more than double what the price on Partfinder is. 😕
This is a new install of Spareslink, I have done the mutiple update thingy already.
Jim.Re: Wolseley Parts Centre Website
Yerrs – but you can edit your mark up for trade and retail prices to whatever you like.
Chris.
Re: Wolseley Parts Centre Website
Spareslink are far truer to genuine rrp (whatever) than connect who’s retail price’s are not relative to anything really. My spareslink shows 61.94 trade but only £14.98 to me 😯 to me. (do we have another casse of selective disounting here?)
Back to parts centre though, did recieve a lovely pop out piece of junk mail from them today, kept me amused for all of a minute or so.
Re: Wolseley Parts Centre Website
eastlmark wrote:Spareslink are far truer to genuine rrp (whatever) than connect who’s retail price’s are not relative to anything really. My spareslink shows 61.94 trade but only £14.98 to me 😯 to me
If thats the case Mark then order me 25 at that price and I will arrange collection. :rolls:
The best I can do ATM is £29.99 for qty of 2 at Masterpart.
Jim.
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