Retailers’ association Retra has called on suppliers to honour their after-sales service obligations.
At last week’s Retra Council meeting, members expressed “serious concern” at the “rapidly growing number of cases in which suppliers are failing to give retailers the after sales support they are entitled to expect”.
These cases, Fred Round, Retra’s chief executive said, include non-availability of parts for relatively new products; difficulties in obtaining technical information; difficulties in locating someone who is able to resolve any sort of query; and unacceptably long turnaround times for in-warranty repairs that have to sent to specialist repair organisations.
From the ERT Weekly