Appearance
Gold or silver pattern around the rim of cups or plates becomes worn, chipped or damaged.
This is not a fault with the dishwasher itself and no repair or service visit can resolve the issue
Usually the result of:
- Allowing the rim to come into contact with the basket
- Allowing cups to rub against each other
- Sliding cups onto a shelf when storing
Cause & Prevention
Cause
The silver or gold edge decoration around the rim of these items is soft and can be removed by the abrasive action of china items rubbing against the basket during washing.
Careless handling when storing the the items or loading and unloading the dishwasher.
Treatment
This problem is irreversible and there is no treatment or way to restore the items.
Prevention
Do not rub items of china against one another when stacking or loading and unloading the dishwasher.
Place cups on vertical stalks if these are provided in your dishwasher.
How You Can Get Help With Dishwasher Problems
To offer support in helping people to determine the cause of dishwasher problems please use the dishwasher support forum.
It’s fast, free, easy and normally someone will pick up on the post that can assist you often with a few experts chipping in if needed. Just register if you don’t have an account, we don’t mail you, send you spam or any of that stuff.
Post up your question and give images if you possibly can and the guys in the forums will do the rest for you and try to identify the problem you have.
Cost you nothing, might save you some embarrassment or worse, a charge for a service visit that wasn’t needed.
Photographs Of Damage
If you can post photographs of the damage or problem you are having this can be really helpful in allowing the dishwasher technicians to see what the problem is.
The guys have the knowledge to assist with most problems but the more information you give them, the better they can help you.