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I am writing to you to try and source a specific part, that so far has proved elusive.
I have a New World Classic Green cooker, model CKG21133 (1997)
I am looking for a replacement mains filter, Key Number (from the Service manual) 421A, Part number 255918900 – somehow this has shorted out (as evidenced by the black marks around the part!)So far, all the telephone numbers I have been instructed to call have been most unhelpful in tracing a part – I understand that this part may be discontinued, however, there are several places that would sell generic parts that would act as a serviceable replacement – I simply need further information as to the rating on this part.
I refuse to believe that a 10yr old cooker, costing over £1000 new should be rendered unusable by a simple £10 value part. Any help with this appreciated! Does anyone know of a cooker graveyard where I might even be able to grab the part required?
Warm regards,
Phil Knox1997 means it is a Merloni product, Stoves took over in 98 and refuse to have anything to do with pre 98 stuff, that said you should be able to get the part from them (as long as you dont say 97) Cant picture this cooker at all.
wsts wrote:1997 means it is a Merloni product, Stoves took over in 98 and refuse to have anything to do with pre 98 stuff, that said you should be able to get the part from them (as long as you dont say 97)
Sorry, should have said that I’m well aware of that. Have spent time on phone with Merloni, trying to get them to think outside the box or get me to speak to an engineer, with no luck – just a bunch of obstructive call-centre button pushers.
I tried speaking to Stoves, who were a little more forthcoming, but effectively once the model number was mentioned, bounced me straight back to Merloni, saying that they had changed their electrical circuits entirely and wouldn’t be able to supply. I find this hard to believe, as surely the voltage regulation is going to be in the same ballpark – all it’s doing is driving a low voltage timing device, an ignitiion circuit and a couple of interior oven lights?!
wsts wrote: Cant picture this cooker at all.
Also know as Image Classic Green, it’s a freestanding double oven in green, griddle on the left top, main oven, second oven with grill on the left. Brass effect handles, black trim.
Re: New World Cooker nightmare – mains filter
A CKG21133GN features on Merloni’s Partfinder CD Rom showing a range type gas oven in green?
Looking at the side panel showing the terminal block, the mains filter and a couple of ignition boxes it doesn’t point directly to the spare part you actually need? With no mention in the parts list of a Mains Filter though it can clearly be seen….very odd….very Merloni… 🙁
Re: New World Cooker nightmare – mains filter
Martin wrote:With no mention in the parts list of a Mains Filter though it can clearly be seen….very odd….very Merloni… 🙁
I’m anal enough to have kept the installation and servicing intructions manual from 10yrs ago. The part IS THERE in the manual – right in front of me as I type – as detailed in my first post.
Can anyone inform me as to how mains filters are rated – if I go to try and get a generic one or pilfer one from another machine, what figures should I be looking for to match up. Unfortunately, the imprint on the filter itself has gone, so I can’t get details from the part directly.
Here’s the diagram, looking at the bottom rear of the cooker.
Re: New World Cooker nightmare – mains filter
philknox wrote:Here’s the diagram, looking at the bottom rear of the cooker.
That is the exact same diagram shown on their ‘Partfinder’ disc and therefore will show up on Merloni’s system. I suggest ringing Merloni spares dept quoting CKG21133GN for them to figure out the replacement part number?
Best of luck! 😉
Re: New World Cooker nightmare – mains filter
If the call center staff can’t help ask them can they contact technical helpdesk who have more info than what is on partfinder.
If they say they cant do it ask to be transfered to cust. services and explain situation they will help you more than the call centers.Re: New World Cooker nightmare – mains filter
Martin wrote:
philknox wrote:
Here’s the diagram, looking at the bottom rear of the cooker.That is the exact same diagram shown on their ‘Partfinder’ disc and therefore will show up on Merloni’s system. I suggest ringing Merloni spares dept quoting CKG21133GN for them to figure out the replacement part number?
Best of luck! 😉
Thanks, but as I’ve already mentioned, I’ve gone down that route with no luck. They have come back saying that the part is discontinued and they have no stock. Fair enough – but they then can’t give me further details as to the rating on the filter to try and source an alternative source or generic part.
SURELY something like a mains filter is a fairly common part and could be interchangeable?
Failing that – there are two mains filters connected in series in the machine – what would be the likely consequences of just connecting the supply straight into the second mains filter (which as far as I can see from the parts list / circuit diagram is exactly the same as the first)
Re: New World Cooker nightmare – mains filter
Ok – have gone back to Merloni and been as forceful as possible. Call centre dolly was insisting for 5 mins that they could only send an engineer out – yeah, right – he comes out at charge of £75, looks at part and says “you need a new mains filter mate”
Have finally got her to post a technical query through (she flat refused to put me through to speak to someone) and said she would ask them to call me. I’m not holding my breath.
RE:
Welcome to the UK Whitegoods web forums have fun and please be nice!
– I’m trying, but fairly soon I’m gonna blow….
😡Re: New World Cooker nightmare – mains filter
philknox wrote: – I’m trying, but fairly soon I’m gonna blow….
Not towards us I hope? 😕
Perhaps you could just fit a simple ‘Washing Machine/Dishwasher type’ Mains filter then? easily sourced and should work fine, after all its only purpose is to act as a suppressor to stop the ignition clicks causing EMC through the mains to interfere with radio and tv’s etc.
Re: New World Cooker nightmare – mains filter
Martin wrote:
philknox wrote:
– I’m trying, but fairly soon I’m gonna blow….Not towards us I hope? 😕
Nope – unless you are affiliated with Merloni!! 😀
Martin wrote: Perhaps you could just fit a simple ‘Washing Machine/Dishwasher type’ Mains filter then?
That’s ideally what I’m trying to do. Questions: 1) Where do you source these from and 2) How are they rated (ie do I need to match impedance or the like) – or is it just a universal thing
Re: New World Cooker nightmare – mains filter
philknox wrote:or is it just a universal thing
Just universal like this one…..
Can be ordered by email quoting part number CAP50 to spares@ukwhitegoods.co.uk
Re: New World Cooker nightmare – mains filter
Martin wrote:
Can be ordered by email quoting part number CAP50 to spares@ukwhitegoods.co.uk
Bunch of genuises. What a great forum – ta for all your assistance.
You’ve saved me a long trip to Merloni to go and shout obsceneties through their letterbox….
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