Hotpoint / Indesit – bad buy, bad service, bad news.

This is my Hotpoint / Indesit horror story: no spare parts in stock, no-shows and the worst ever customer service.

My Hotpoint dishwasher broke down for the 4th time in three years. Two engineer appointments later, one being a no-show and I am still waiting for my machine to be repaired.

For the first engineer visit, I had to take the day off work, only to be told that the spare parts needed, were not in stock.

For the second visit, I took a second day off work and the engineer did not even turn up! I called Customer Service, only to be told, to my dismay, that my appointment had been re-scheduled, without my knowledge, for the following week!

As Hotpoint / Indesit had now failed twice on their promises, I asked Customer Service for an appointment outside normal working hours, as I could not take another day off work!

Hotpoint / Indesit Customer Service treated my predicament as matter-of-fact. They showed no flexibility and downright refused to send an engineer outside normal working hours.

I was even told by one of the agent’s “manager”, that it was reasonable for me to take time off to wait for the repair person!!! How customer-centred is that?

When I do get this machine repaired, it will be for the very last time. The next time it breaks down I will dispose of it and purchase an appliance from a company that respects their customers and does not treat them with disdain.

Hotpoint / Indesit – bad buy, bad service, bad news.