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Tricky one this.
Sent a box of modules from a servis wm to EMW.
The usual fault, board toasted, but on fitting recon from EMW it appeared to have caused other probs.
Sent EMWs board back along with burned board, ribbon cable, display and facia board.
Now the tricky bit…..16 days ago.
If they are lost in transit where do I stand (in front of the customer pleading I hear you say 😥 ).Tony C
Re: Lost!!!!!
Tony Hi
What method was used to send the items to EMW. Was it regular post, recorded delivery, special delivery, carrier? It makes a difference to the answer.
Regards
Jackal
Re: Lost!!!!!
Tony hi
Unfortunately you have to assume its lost in the post. Royal Mail do not have any facility to trace items unless sent by recorded delivery (and then only after they have been delivered to the local delivery office) or special delivery (which is fully traceable). As a result compensation for any losses is strictly limited.
For first class items the following applies provided you have a certificate of posting obtained from the post office you used. No certificate = no compensation at all.
You will have to prove the actual value of the items lost and the maximum claim will be £34.00 or the market value whichever is the lower. You have to apply within 12 months of the issue of the certificate of posting. You must wait a minimum of 15 working days from the day following the date of posting as RM do not consider an item lost until then.
You will also have to complete a claims form obtainable from them on telephone number 08457 740 740. Lines are open from 8am – 7.30pm, Monday to Friday, and 8am – 2.30pm on Saturdays.
Hope it helps
Jackal
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