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Recently took delivery of a miele premier 520 washing machine from comet clearance.
Machine is supposed to be unused and came with transit bolts intact.
Done a few washes and seems to wash okay, but it makes a worrying/annoying wheezing noise when the drum is moving slowly on wash (not on spin).
Sounds like the noise a wind up radio/torch makes when you charge up the dynamo.
I was going to contact comet about it, but then read that some companies charge you for callouts (under warranty) if there is found to be no fault.
Since the machine washes okay, I wonder if the noise would be deemed within acceptable levels.
Anyone have an idea what might be causing this noise?
When it was delivered the delivery guy was a bit brutal in removing one of the transit bolts (he bent the spanner doing it). I removed the 2nd one with ease after following the instructions. Any chance that could have affected the drum?
Any help appreciated.
Re: New washing machine drum wheezing/whirring on wash.
Penguin45 wrote:“Squeeee”?
Penguin45.
I’d describe it as a drunken fly. “eeeee” with a bit of undulation and occasional tone changes.
I’ve uploaded the a recording of it here. you can play it in quicktime.
http://www.filefactory.com/file/273527/
tks.
Re: New washing machine drum wheezing/whirring on wash.
The Transit Bolt Collar has not been removed. He’s taken the bolt out but the collar sits between the drum and the cabinet and has to be removed. Sounds like one of them is rubbing against the drum pulley maybe?
Re: New washing machine drum wheezing/whirring on wash.
Martin wrote:The Transit Bolt Collar has not been removed. He’s taken the bolt out but the collar sits between the drum and the cabinet and has to be removed. Sounds like one of them is rubbing against the drum pulley maybe?
Thanks for the advice. I’m not familiar with the Transit Bolt Collar. There’s no mention of it in the instructions, it just says that the Transit Bolts themselves need to be removed.
I shone a torch into the holes where the transit bolts go and there’s nothing inside there except for metal.
I did make a minor discovery. When I moved the machine out to check the bolts, I ran an empty wash to check if the noise had anything to do with the balance. With no washing, the noise is only very faint, but when I tried again with a load of washing in the same position, the noise is back.
Do you still think it’s the Transit Bolt Collar. If so, where do I find it?
Re: New washing machine drum wheezing/whirring on wash.
mooch wrote:Do you still think it’s the Transit Bolt Collar. If so, where do I find it?
No sorry, I’ve just looked up a Premier 520 and they don’t have Transit Bolts but 2 ‘Transit Bars’ and I’m sure they have both been successfully removed and stored onto the back panel by now?
If the noise persists I suggest you contact Miele sooner rather than later over this. 😉
Re: New washing machine drum wheezing/whirring on wash.
Martin wrote:
No sorry, I’ve just looked up a Premier 520 and they don’t have Transit Bolts but 2 ‘Transit Bars’ and I’m sure they have both been successfully removed and stored onto the back panel by now?
If the noise persists I suggest you contact Miele sooner rather than later over this. 😉
Yes, the 2 transit bars have been removed and placed on the back panel.
I bought the machine from comet clearance, so I’d probably want to contact them in the first instance (any reason I should contact Miele instead).
Reading comet’s T&C, it says “A free service visit will be arranged if your product develops a fault within the first year warranty period, however we reserve the right to charge a callout fee of £25 if on visiting your home, the product is not faulty.”
Do you think the noise in itself qualifies as a ‘fault’ as in my mind, a new washing machine esp a miele should not do that. What are the chances Comet will try to slap on the fee?
Re: New washing machine drum wheezing/whirring on wash.
mooch wrote:Do you think the noise in itself qualifies as a ‘fault’ as in my mind, a new washing machine esp a miele should not do that. What are the chances Comet will try to slap on the fee?
I’m sure if you contact Comet’s Service Department and explain your concerns, that they will recommend a courtesy visit is in order? 😉
99{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of comet engineers probably wouldnt charge you anyway… after all, it sounds quite simple, and its better to get it checked, i never charge customers if they genuinely feel they have a problem, its only courtesy, and leads to better customer relations
Re: New washing machine drum wheezing/whirring on wash.
Okay, called comet and they referred me to Miele who are going to send an engineer out next week. Thanks for all your help. Will let you know how I get on.
Re: New washing machine drum wheezing/whirring on wash.
Miele engineer came today. Said that the sound is the brush motor and that sometimes they do make a noise, although that won’t affect the wash or the life expectancy of the machine. I said that I don’t want that noise on my new £500 washing machine and he agreed to order a new motor. They’re coming next week to fit it.
Re: New washing machine drum wheezing/whirring on wash.
Miele engineer No2 came and fitted the new motor. Started it up again and it’s making a noise. A little quieter but same noise. Engineers says that’s normal, that’s the brush motor, don’t say i’ve changed it for nothing.
Well upshot is, the machine sounds better. I’m happy that the noise isn’t a problem with the running of the machine and the engineer says the brushes may bed in after a while and the noise come down.
I am, however, surprised that Miele think that this sound is perfectly fine and normal as it’s not something i’d expect to hear on a £500 washing machine.
Thanks for all the help and advice.
thing is, brushes do make noises when theyre new
they will, eventually shape themselves to the shape of the armature, and the sound should lessen
honestly, your concerning yourself with nothing
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