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Went to a dishwasher today, (Dont like dishwasher repairs)
the customer had takon the door apart so i refused to do repair,
I feel abit mean but you woudnt take your car to the garage in bits,
We only charge £20 if we writeoff a machine so if we spend time putting a machine back together to test it then write it off its not worth the hassle,
And you might get call backs on things they forgot to mention.
Well am i being unreasonableNot IMO.
We don’t attend calls where the machine has been tampered with, too much of a waste of time.
K.
Re: They started taking it apart
I think the technical term is ” a non profitable ball-acher” :rolls:
Greg
Re: They started taking it apart
Definatley right.
Never touch anything anybody else has.
You open yourself out to loads of grief and wasted time.
Re: They started taking it apart
Especially the hose clip the customer refitted sitting on the very end of the outer tub :rolls: .
Had an engineer out then it flooded the kitchen. WM63 not spinning with motor brushes worn out.S.
Re: They started taking it apart
If you charge, as I do, for the time involved in the repair, customers demolishing stuff to “to help you” is a nice little earner. Let’s be honest, most of the time a quick survey of what’s been done is in pretty familiar territory. If they’d demolished a DeDetriech induction hob, I’d say No, as I wouldn’t have a clue – a dishwasher I’d probably take a punt at.
We’re in this to make money – if you’re familiar with the product, get in there and earn.
Chris.
Re: They started taking it apart
Yeah I know Chris. But…
We’ve had a few where you had to put it back together figuring out the wiring c–k ups as you go only to find that the problem was a five minute job in the first place and, we charge a set fee.
Win some, lose some and you can’t get it right all the time. 😕
K.
Re: They started taking it apart
Maybe in some cases it might be easy to put things right but I`ve had some horrors.
It basically boils down to time,in an average day with 8 to 10 calls have I really got time to put the programmer back and then the wiring hopefully correctly then fit back this and that and then start the process of fault finding.
Personally,I get scared if the husband has decided to have a go and then finds he`s way out his depth.
I`ve had plug tops wired with earth to live,machines turned upside down with tub weights smashing switch selectors or worse,half secured sump hoses…………its scarey. 😆
Re: They started taking it apart
I think the worst one I’ve had was a Bosch Slimline DW, that looked as if the guy had literally taken apart everything thing he could. There was just a big pile of components in the middle of the floor.
He was amazed when I ‘thanks, but no thanks’ He really thought he’d done me a massive favour 😯
Worst of all was it wasn’t even his machine, it was his neighbours…
Like Chris says, it boils down to making money on ‘proper’ repairs than wasting time on a probable wild goose chase. but if work was really slack and you have the time then it’s different again.
Re: They started taking it apart
Customer: “I logged on to UKW and got this far but I have to put my hand’s up and say I’m stumped now?”
I went to a call in Basingstoke recently where the guy logged on UKW and was given a whole mess of info trying to solve the problem with his Neff double oven grill element not heating?
Grill Element?……he bought a new one….tried to fit it…..blew the main switch having connected the dual link wire to earth (don’t ask?)….
The double oven was on the floor when I arrived, still connected to the mains though but switched off, luckily. I located a blown selector switch and cooling fan assy and 30 amp cartridge fuse on his ancient consumer unit. The old grill element was perfect and the new grill element fitted but the baffle plate and locating screw buggered out of shape.
He managed to tear the oven from the carcase without removing the bottom screws which meant part of the oven carcase was missing as he forced it out!
The back panel was bent out of shape by over 45 degrees that it required panel beating back into shape out in the road with a club hammer in order it could be refitted. The mains terminal outlet box likewise needed a clout or two in order just to refit the whole unit correctly…..a hell of a cock-up! 🙁
The fault incidentally was that the cooling fan motor had a dead short in it, not the grill element as was the conclusion at least that the guy got from his excursions on UKW. 😮
It took me 3 calls to complete….diagnose….call back to fit parts, find more damage to mains terminal block, order more parts….call back, fit and lob it back into the buggered carcase, loop test and get my hard earned dosh! 8)
NEVER AGAIN!!!!!! :rolls:
Re: They started taking it apart
The other side of this thread is when they don`t tell you they`ve had a go and potentionly it could be fatel.
Had one today,Whirlpool washer/drier.
Water flooding from dispenser,soap powder blockage the like you`ve never seen.Managed to move it eventually and then tested it as you do.
What he did`nt tell me was that he could`nt be arsed to wait till after Christmas for me and had checked the water valves to see if there was a problem there 😕 but had failed to tighten the screws on refitting!!.
It never ceases to amaze me how much water can be dispensed in about 5 seconds. 8O.
Very scarey.
Re: They started taking it apart
Martin wrote:Customer: “I logged on to UKW and got this far but I have to put my hand’s up and say I’m stumped now?”
And normal call charges no longer apply… 😉
I’m sure I’ve written a few times I’m sure that if you mess with it and it goes wrong it will inevitably cost more to put right. If anyone will do it.
K.
Re: They started taking it apart
Went to a zanussi w/m last year. The machine was in what you might call a studio flat the washing machine was in a purpose built cupboard in the hall, spur unit at floor level feeding a connection box in the cupboard. The only way to get at the pipework was to pull the machine out, lie across it and stretch over to get at the taps. So I did. so I am lying on top of this machine srtetching over, as soon as I touch the tap I got a 240v shock right up my arm and across my chest. Cut a long story short, they had had a family friend wire the machine to the connection point “L to L” “N to N” “E to L” therefore making the whole body of the machine live. To top it all they had an 18 month old baby crawling about.
Re: They started taking it apart
It won’t be long before someone (A Muppet) following instructions from a site gets killed or worse kills an innocent(Not a Muppet).
Then we can get back to normality where only rare people (Know it all Muppet’s)will dare to venture into the unknown, there far more proud and likely to purchase a replacement product than to admit defeat.
In this mad country made up of useless politicians and powerless regulations, we see daily qualified service trades people following the regulations and they are the ones the least likely to ignore them, whilst the regulations don’t enforce punishment on the non qualified or organizations openly instructing non qualified people.
Yes disclaimers instruct people not to do stupid things, but I’ve yet to meet an idiot who’d admit they are as thick as a bulls turd.
So that is unlikely to help.
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