Current Callout/Repair Charges for Manufacturers & Big S

This topic has 7 replies, 8 voices, and was last updated 18 years, 2 months ago by RocketMan.

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January 28, 2008 at 9:51 pm #34147

RocketMan
Participant

Hi Folks,

I used to have a list of all charges for Manufacturers and the big sheds.
It was always useful to allow customers to compare prices. I recently had an issue with a customer about payment. He claimed I was charging him too much, even though I informed him of the charges before hand. He eventually paid but that’s another story involving the Royal Bank of Dunlop cheques.

Any way it would be handy to update and we could quote them to customers:

I know Hotpoint charges are:

http://www.ukwhitegoods.co.uk/modules.p … ic&t=29965
(Part included)

At Comet we used to charge £59.95 plus parts.

Any others would be appreciated.

Steve

January 28, 2008 at 10:08 pm #241451

kwatt
Keymaster

Interesting idea for a thread that is worthy of attention.

Info would be good as to what the manufacturers charge.

K.

January 30, 2008 at 4:17 pm #241452

Seamy
Participant

Re: Current Callout/Repair Charges for Manufacturers & B

MIELE Call-out
The call-out price which Includes 1 hour Labour (all major appliances) and VAT is

Domestic £99 (inc vat) – Payment will be reduced to £94 (inc vat) if made as soon as repair is completed.
Domestic Estimate Call £67.13 (inc vat) – Payment will be reduced to £62.13 (inc vat) if made as soon as engineer has completed inspection

January 30, 2008 at 7:34 pm #241453

Jonah
Participant

Re: Current Callout/Repair Charges for Manufacturers & B

Wow !! 😯

Putting ours up then, been thinking about for a while now anyway.

😛

Dave

January 30, 2008 at 7:59 pm #241454

helo_75
Participant

comet charge £30 for callout and initial consultation

then a further £45 plus parts if any work is carried out

so if ur machines b.e.r just £30

which happens a lot

May 4, 2008 at 10:09 pm #241455

stratfordgirl
Participant

Re: Current Callout/Repair Charges for Manufacturers & B

Just found this thread. Did my own ring round a few days ago (West Midlands):

BSH – £69.50 for first half hour, then £4.50 for every 6 minutes thereafter, plus parts; or £129 for 12 months cover including parts

Whirlpool – £85 + parts; or 10 monthly instalments of £14.90 by direct debit, including parts

ServiceForce – depends on appliance, freestanding washing machine £60 + parts

Hoover – £96.50; plus parts if machine outside 5 year parts warranty

May 6, 2008 at 7:44 pm #241456

patches
Participant

Re: Current Callout/Repair Charges for Manufacturers & B

Whirlpool charge stated is incorrect.
Maximum charge outside London for labour is: £79.00 total incl. vat + parts.
K

May 7, 2008 at 12:41 am #241457

pup
Participant

Re: Current Callout/Repair Charges for Manufacturers & B

RocketMan wrote:Hi Folks,

I used to have a list of all charges for Manufacturers and the big sheds.
It was always useful to allow customers to compare prices. I recently had an issue with a customer about payment. He claimed I was charging him too much, even though I informed him of the charges before hand. He eventually paid but that’s another story involving the Royal Bank of Dunlop cheques.

Any way it would be handy to update and we could quote them to customers:

I know Hotpoint charges are:

http://www.ukwhitegoods.co.uk/modules.p … ic&t=29965
(Part included)

At Comet we used to charge £59.95 plus parts.

Any others would be appreciated.

Steve
hi steve one can charge what everyone like as long you have told your customer before going ,what happens if you got one call which is out in middle of nowhere?
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