Have I been taken for a ride here?

Re: Have I been taken for a ride here?

It certainly doesn’t sound too clever on the face of it. 😕

However I’m not all that familiar with LG machines other than the little that we’ve done and bearings, control boards (which are handily resin sealed often so you can’t work on them) and motor problem appear commonplace. Modules certainly are about the £100 mark and motors slightly more.

£390 for a Zanussi with an 8 year warranty seems way too good to be true, unless it’s underwritten by a pukka insurer I’d steer well clear TBH.

K.

Re: Have I been taken for a ride here?

I’ve no idea what LG charge these days TBH.

I tend to find that most Asian manufacturers throw “features” at things and, as you say, you end up with something that is way too complex really for what is, after all, a simple task or perhaps, over complicating the task may be a better way to describe it. I guess they do this in an attempt to be different and they’re trying to be all things to all people.

Engineering wise they’re not that bad in general, certainly a lot better than many, but after sales support is notorious for being poor. Samsung are working hard to improve that to be fair but as yet LG don’t seem to be doing much about it. Spares are just a nightmare at times.

Go a bit further East and things just totally deteriorate although it’s cheap.

But there have been a few people lately commenting that Miele are playing that game now as well and that the current crop are, well, a bit “bling”. 😕

The other thing is, don’t assume that a German name means that it is German, most aren’t these days.

K.

Re: Have I been taken for a ride here?

To be fair, the Turks and the Italians can make good stuff and the level of engineering skill in both is really very good, if you want to pay for it. The biggest problem is that when retailers and brands ask for product the first words out the traps are “as cheap as possible”, so corners get cut to save a few Euros. And in all honesty they all do that to meet in-store price points usually to the detriment of the product.

Most plants can turn out decent kit but, if nobody will pay for it there’s no point. If they produce to a price point you get what you pay for.

I notice you have a regard for the Koreans but they do it as well, just look at US fridge freezers. They make them at almost half the price and more bling added but they don’t last as long by a considerable margin than the real US ones which, whilst agricultural in some way engineering wise, they are built like battleships when you get a decent one. But, they’re going on 30-50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} more than the Koreans.

But then just look at the post count on here for Samsung and LG fridges and compare than to problems with Maytag or Armana proper US produced refrigeration, not the Italian cheapo Korean competition. But look also at the age of the machines when a problem is encountered, the cheap ones invariably fail much, much sooner. That says it all really and harks to “you get what you pay for”.

Same thing with washers, look at the number of Hotpoints, Lux, LG, Samsung or whatever that fail within a couple of years against the age of Miele or Asko machines failing, finally. It usually takes a Miele or Asko over a decade to fail, others often don’t even see their fifth birthday. But if you don’t pay for that level of engineering you don’t get that level of engineering, there’s no short cuts I’m afraid.

However at five years old I’d not advise that you spend £200 on your LG as I would doubt very much that it will see another five years without, at the very least, a bearing change.

HTH

K.

Re: Have I been taken for a ride here?

jjames wrote:So, I am left in the position of spending a quantity of cash with no independent voice of approval and no local service agent.

Nearly all the guys that answer a post on here own their own companies and have their own businesses, they are not employed by UKW or ISE so they do represent an independent opinion in their own right.

Although the closest dealer of ISE may be that far away I doubt that service and support would be.

The ISE5 is made in Turkey, the ISE10 is made in Sweden by Asko who have been around for a long, long time.

K.

Re: Have I been taken for a ride here?

In reply to your question, yes LE is ‘motor error’, however the first thing I would do is check the wiring on the motor harness. I recently done a bearing job and got a recall when the harness wasn’t fitted properly.oops.
also the fault code reads:
~the connector in the lead wire assembly is not connected to the stator assembly (reconnect or repair connector)
~the hall sensor is defective (replace stator assembly)

personally i think you should check all wiring on the module before going for a majour repair, cant believe your engineer didnt even look at that.
beware any engineer who tries to sell you anything! they should be only thinking of repair!

Re: Have I been taken for a ride here?

Obviously trying to pursuade a customer to take on a repair that is more than the cost of the appliance is wrong. But in my experience alot of customers say previous engineers are more interested in selling than repairing, sometimes I have found simple faults on machines when customers have been advised to replace with the engineers new appliance.
In my opinion only, an engineer is there to earn a living from repairs, making money from selling appliances quickly leads to another agenda – ‘the hard sell’ which customers hate!.
That said If the customer requests I do offer impartial advice on whats suitable for the customers needs.
Impartiality is quickly lost if you are making money from sales, (enough said on that as I dont want to agnoy you lot who are selling ISE appliances, and I dont want to be blacklisted from this forum).