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This company has featured here before. 👿
£107 after pensioner discount for fitting a basic Askoll drain pump and still couldn’t identify an OOB load problem.
Wish I had the nerve to charge like this but then I value my customers and repeat calls.
RobRe: Overcharging southern company
Martin,
No pulling the wool over your eyes.
I hate what they do down this way but I do get a few recall jobs fron their customers when they get it wrong.
RobRe: Overcharging southern company
Not unique to Hants & Dorset, we have them up here in Somerset. Same outfit.
They blitzed our yellow pages, been known to use more than one name and have “ghost” phone numbers for all the big towns.
We have heard stories of engineers driving round with new appliances in the back of the van which are destined for “another customer” which conveniently he says, “you can have this one madam”!
We had a Zanussi written off by them for motor & module, all it needed was brushes. Wev’e had queries from Zanussi H.O. on calls we never attended asking us if we had quoted a customer over £200 on an 18-month old machine, then we get an authority to inspect as a gesture of good will, lo & behold, fixable.
These are only the ones we know about! I wonder if Trading standards are aware?
Alex
Re: Overcharging southern company
I went to a lovely old couple in a large house in an affluent area of Bournemouth just after New Year. Old Neff double oven with the large hinges units that go top to bottom of the door.
Yes, they are expensive – but they were quoted £250 to fit two new hinges. 😯 When they said, surprisingly, “we’ll have to think about it”, they were charged £59 call-out fee. 😯 😯
The lady then phoned me as I have repaired her washing machine before – (you know – the “Oh , I didn’t realise you did cookers as well…”comment, :rolls:) and I attended the call. Took the door apart ( the other guy didn’t even remove it to check the hinges) and reattached the spring to the left hinge carriage and refitted the door. Job done!!
These companies make it harder for the genuine engineer to operate. On the other hand, they help to make the genuine engineer much more valued by his customers. Still, it seems the Trading Standards seem to be unable to stop these practices.Steve.
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