Re: hotpoint wd640
well sounds like overdosing, whats the water like there?, here its really soft, and if they use the box recommended level of 2 tabs/capsules it will over sud, basicallly if a machine has suds in, then that is wasted detergent with nothing else to do but sud, yes there is a gap between the dispenser & front panel, but that will only be a problem if the suds come back up from the drum, cause on the way down the water should not reach that ‘spot’ as long as you’ve checked the dispenser hose for any restriction, and the outlet from the disp assy, then tell them to cut down on dosing, saves them money too!!