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Hello.
I have a Hotpoint WMA57 – bought quite a few years ago and I don’t think that it is manufactured any longer. It has a 1400 spin and has worked well until recently, but now an intermittent fault seems to be developing into a permanent problem.After going through a full washing cycle and spin successfully, the machine does not release the door lock, but instead starts pumping new water in, in short bursts. This eventually stops so that there is maybe an inch and a half sitting in the bottom of the drum until a new cycle is started. If we get to the machine after the fast section of the spin cycle it is possible to switch the machine off and remove the washing as normal, but this is a bit tiresome and can leave washing sitting soaking if we are out.
Repair men have so far cleared us out of a total of £100 (I feel really stupid now knowing I could have done what they did for less than £20 myself!) to clear blockages from the pump and then replace the pump, but there has been no change. A new programmer at £100-120 would mean that we would be better off buying a new machine. Is there anything I can do to fix it? It seems a terrible waste to abandon something working so well otherwise!
Any help gratefully received.
Thanks
FionaRe: Hotpoint WMA57 Pumps in water through soap tray after sp
It more or less has to be a computer problem – the valves are connected directly.
Bear in mind that the appliance has a 5 year parts warranty from The Indesit Company – you would only pay the £90 call-out.
Penguin45.
Re: Hotpoint WMA57 Pumps in water through soap tray after sp
When you had the new pump was this supposed to fix the fault you have described here? If so you have been ripped off, as the filling up has nothing to do with the pump. Washing machines do not pump in water, the water enters under its own pressure through electric valves.
Re: Hotpoint WMA57 Pumps in water through soap tray after sp
To be fair to the repair people, it was only after they had been that I happened to be near the machine for the 2 or 3 minutes it was pumping water back in at the end of the cycle. So it was a reasonable assumption that it might be the pump given the water level stayed constant.
I have tried the guarantee. Indesit claim that I can only use this with my original proof of purchase – which we can’t find.
Is it worth the trouble of repairing the machine’s brain?
It sounds expensive….Re: Hotpoint WMA57 Pumps in water through soap tray after sp
Penguin45 wrote:Bear in mind that the appliance has a 5 year parts warranty from The Indesit Company – you would only pay the £90 call-out.
:p45:
Re: Hotpoint WMA57 Pumps in water through soap tray after sp
The point is that you pay money to get an appliance repaired so if the fault still persists they should come back and have another go. In a case like this, if I were the repairer I would come back, do the additional work needed to get the machine working properly, make out a bill for the new work and deduct the amount received for the previous work.
Re: Hotpoint WMA57 Pumps in water through soap tray after sp
Hi
If you do not have your original proof of purchase Indesit will still honour the 5 years parts warranty. They do this by looking at the serial number and if that indicates that the machine is under 5 years of age you will be fine. Serial number should be located inside the door or on the rear of the machine.
Re: Hotpoint WMA57 Pumps in water through soap tray after sp
to clear blockages from the pump and then replace the pump, but there has been no change.
If this is what happened AFTER you had explained that the machine took in water intermittently at the END of the cycle…..then you were conned by a dishonest or incompetent repairer….but that DOES DEPEND on just how clear and explicit a description you gave.
Unfortunately, the average engineer is not clairvoyant…so he needs a clear and FULL description of the fault in order to make an accurate diagnosis,
As Phildom described, the water is let in by a device which is an “electrically operated tap”………the end of the drain -hose HAS to be above the highest water level the machine will get….so, you need a pump to “SUCK” the water OUT of the machine and push it UP the waste-pipe and over the “shepherd’s crook” at the top.
The pump CANNOT pump water into the machine….if you tip out a bowl of water into the sink, it goes down the plughole…it doesn’t jump back into the taps….exactly the same with a washer.
mains pressure pushes in fresh water…a pump sucks out the dirty (blockages excepted!)
Use the forum enquiry or the engineer locator at the bottom, if you need assistance.
these people are ethical and knowledgeable It’s false economy to take “pot luck” on a local who could possibly be a “cowboy”
Re: Hotpoint WMA57 Pumps in water through soap tray after sp
I suppose as a layperson wanting something repaired, the thing you should remember is to always get the repairer to do the diagnosis. If you ask someone to come and fit a new pump that’s what they will do and there’s no comeback if the new pump fails to cure the fault. If however you describe the symptoms and just ask to get the machine repaired the repairer should first try out the machine to verify the symptoms for himself then decide what needs to be done. This way you do have some comeback because the repairer has breached his contract with you if the work he does fails to restore your appliance to correct working order.
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