I have seen posts suggesting that a poor fitting door seal is caused by poor fitting of the decor door,is that correct???or is it down to poor quality door hinges.
I ask this as iv’e been to a fridge in rented accomodation which has been running it’s nuts off for six months with the frost pushing the door out.
Can be either Dave, what I would do is take the decor panel off and check the hinges are ok and you have no gaps. Then get the customer to run it for a few days without the decor panel on and see what results you get. If it runs OK then get her to contact the kitchen fitters.