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we have a 10 month old washer dryer Hotpoint bwd129 which has developed a really loud clicking noise when in the spinning mode.
To date we have had three engineers from hotpoint to look at the machine one said it was the top balance weght come loose ( no that wasn,t the problem ) so he went away, next one turned up scratched his head and said he didn,t have a clue what it was so he went away, next guy turns up and at least took the top and back off had a good look and came to the conclusion that it was the lower suspension legs, ordered those came back and fitted them , put the machine onto spin and yes it was quiet hey machine fixed. so he went away. only one problem there was no washing in the machine and yes the damm clicking noise is louder then ever
please help has any one ever come across this problem before ❓ or have i got to ring the dreaded indesit group again and get yet another engineer from hotpoint as at present they are refusing to replace the machine under guarentee 😥 😥
Re: clicking hotpoint bwd129 washer dryer
Hotpoint / Indesit washer driers suffer from the drier heating elements working loose on their brackets – this will give a loud metallic tapping noise on a high speed spin (loaded machine). No noises when the drum is turned by hand or spins with no load; no loose weights or parts having fallen off; shaking the drum by hand has no effect. Loaded fast spin is the only time you will hear the knocking.
If those above assumptions are correct, replacing the drier heater element will usually sort it……..for now. 😉
You will have to get Indesit to fix it – you will invalidate the warranty if you or anyone unauthorized touches it. They should be able to fix it!!Re: clicking hotpoint bwd129 washer dryer
Thanks for the quick reply aqualectric i will contact indesit and suggest their guys have a look at your sugestion hopefully it will sort out the problem many thanks
ps at least someone knows of the problem pity hotpoint don,t
Re: clicking hotpoint bwd129 washer dryer
Just an update on the clicking noise , contacted the dreaded indesit service centre and hey presto they sent out a [technician] not just an engineer, what the difference is i dont know, but this guy knew what he was doing, turned out that the problem was being caused by a slightly elongated hole in the casing where the lower shock absorber bolts trough,
with the aid of a couple of washers he fixed it, the machine now spins as if it was new but there again it is only 10 months old. 😀 😀 😀Re: clicking hotpoint bwd129 washer dryer
just an update regarding the clicking noise , as commented on my last post the last engineer/ technician sorted out the problem, 😀 oh no he didn,t 🙁 three days later during the wifes washing stint there was a bang and a click and then from there on in every spin cycle the damm clicking noise was there. ok back to indesit their answer, send out engineer number 6 ❗ ❗ my answer no way ❗ ❗ ❗ left it a couple of days trying to contact dixons where we purchased the machine, only problem you ring their aftersales dept and where do you end up after telling the automated service that its a hotpoint yes back to indesit . anyway after a few heated words with there so say customer services dept we had a phone call from the exchange dept to say that they are finally going to replace the machine 😀 only problem is ive got to accept another hotpoint , all i can say to all the indesit customers with faulty machines is be prepared for a long drawn out experience ❗
Re: clicking hotpoint bwd129 washer dryer
Just an update,,,,
As i said on my last posting dated 19 june, Indesit have promised to replace our BWD129 washer dryer under warrenty , My question is how can a company promise a first class after sales service take so long to do anything regarding repairs or replacements, we have now been waiting for 14 days for them to get in touch regarding deleivery of replacement washer , some sort of first class service as i said before if you own a indesit product be prepared for a long drawn out experiance 👿 👿 👿
Re: clicking hotpoint bwd129 washer dryer
UPDATE,
still waiting for replacement washer since last post dated 1st july indesit have promised one for next monday but i shan,t hold my breath after all its only been a mounth since they promised to replace it 👿 👿 👿
Re: clicking hotpoint bwd129 washer dryer
one more month and that will be 12months, something strange may happen. it may be out of warranty ? :rolls:
have you got anything in writting, as I may be usefull, he’s said that she said will be of no use after 12months.
If you havnt got anything, a quick run down to trading standards may be usefull, as things may get messy, not suggesting it will, but why take a chance 🙂
Hope this helps.
Wvm
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