aggressive customers

Unbelievable people are normally overjoyed if you come early!
I have had drunk customers and personal threats from abusive people who should really be locked away, which I always reported to the office strait away.
Dont attend the call if you feel your personal safety is any way threatened, make a report to your office before the customer does in writting or if you work for yourself inform your public liability insurers before he does. If they hear about it from another insurer first it will go against you.

Re: aggressive customers

You get them all time I’m afraid and, in recent years, they seem to be getting worse.

Had one today, a DAG customer, who has a machine with no fault on it that we can find (a cheap Beko to be exact). She only uses the mini-30 wash and insists that it isn’t spinning properly despite the fact it never did a full spin on that program according to what little technical I can get and she’s complaining that it isn’t washing right, well… DUH!

Thankfully DAG were brilliant about it when I phoned them and explained, fair play to Ian there who helped me with it.

But the customer thinks that an engineer is going to sit there through full programs, including a full 40C wash, to check the spin. I asked her if it spun on a 40 wash and she told me that wasn’t her problem and that she didn’t use that program. I’m trying to tell her that we’re trying to help but we need more info and she then says that the engineer had checked the filter and that she was going to claim for a damaged carpet due to the water that came out.

By this point she was already starting to get aggressive with me, so I gave up.

Smelly washer the other day that, of course, was the fault of Smeg, the manufacturer in this instance. Of course it was sod all to do with the machine at all and again, fair play to Smeg/Servevast they backed us up on it but the builder replaced the machine at eight months old. It was actually an installation problem that was mentioned to the builder months ago and, of course, ignored.

It was a laugh though, the builder/customer was for claiming us for something or other, distress or whatever.

I’d love to know what these people actually expect and what planet are they on?

K.

Re: aggressive customers

i had a screamer about a far eastern d/w 2 weeks old, cups were coming out tasting salty, she wouldnt let me look at machine she wanted another 1 coz water comes out of salt container when she unscrews lid but her last 1 didnt do this 😆 , she then went on to say her and the kids have been ill prob because of salt poisoning and wants to make a claim so i told her to go to doctors get a blood test done and then give us a ring.

i dont put up with any abuse, if customers are then i will butt in and explain that this may be their house but its also my workplace and i dont put up with abuse at work and if it continues then i will walk out the door, 9 times out of 10 they change their tune and are apologetic and explain its something else thats cheesed them off, in my experience people who are like that have other problems in their life aswell.