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23 month old Whirlpool AWO/D5506 washer, elderly widower uses it 3 loads of washing a week at the most. Machine dead, module u/s. 😯
Cost to fit a module over £150…….immaculate machine now heading for the landfill :rolls:
What bl**dy hope is there for this trade when the likes of Whirlpool are the worst offenders of BER type shoddy goods….? 😥
Re: Whirlpool shame:evil:
I’ve had two sub-two year old Zanussi machines with module failures in past couple of days. 😥
Re: Whirlpool shame:evil:
Let’s not discriminate they are ALL the worst offenders including Bosch, all manufacturing for the cheaper end to compete with Chinese tat.
KRe: Whirlpool shame:evil:
Take your pick…
Sealed assemblies, expensive spares or restrictive servicing.
They all lead to the same result, doesn’t matter what badge they wear.
The examples of any are legion these days sadly. We’re just the poor sods that have to explain it to people that don’t understand that they bought cheap rubbish, without actually telling them that they bought cheap rubbish. 😕
K.
Re: Whirlpool shame:evil:
haha went to an undercounter fridge yesterday (whirlpool) 😆 made in p.r.c also a while back went to a hoover slimline dw again made in p.r.c.
Re: Whirlpool shame:evil:
What i dont understand with the likes of the boards fitted to the Merloni garbage is, why it is cheaper for them to fit 2 truly awful PCBs instead of adopting the single, pretty reliable little board which seen service on the WMA range.
Cant ever remember changing a WMA board which failed for a non external reason, ie door lock, motor carbs arcing etc.
The simple fact is though they’re all guilty of fitting crap,built to an absolute minimum standard PCBs, i too have seen 2/3 year failures on practically every make.The thing is, it all makes sense for them, make the customer think they’re getting a super deal.. a Zanussi 6kg 1400 for £230..!!! Wow, we’ve never had it so good thinks the punter, her old zanussi cost her £400 14 years ago, wow, how do they do it !!?
Well, we all bloody know how they do it with their sealed tubs,mickey mouse electronics & 3 year lifespans, & so our punter gets drawn in to the buy cheap & chuck cycle the volume producers love to promote.
The irony is of course, £230 x3 (if shes lucky!) = nearly 700 quid over her next 14/15 years so its just an illusion of value, as we all know.
Whats the answer? i wish i knew, but i can honestly say i’ve given a huge amount of thought over this last year to having a total career change, i’m quite simply finding it more & more difficult to see a future in this game.
Sad thing is i will truly miss it if it comes to that. 🙁
Re: Whirlpool shame:evil:
Madmac wrote:Whats the answer? i wish i knew, but i can honestly say i’ve given a huge amount of thought over this last year to having a total career change, i’m quite simply finding it more & more difficult to see a future in this game.
I can’t cure it with a magic wand I don’t have. I don’t have the answers. It does wind me up.
I tried two things around which a whole load of things revolve around the two basic ideas which are essentially UKW and then, after that was off the ground, ISE. Adding all the stuff like insurances etc. was all designed to try to let you combat this sort of thing.
With UKW it’s also a sorta mission to make this sort of thing as public as possible using the other vehicles as a solution.
I wish I could do more to help but, as I said, I don’t have a magic wand. 🙁
K.
Re: Whirlpool shame:evil:
kwatt wrote:I wish I could do more to help but, as I said, I don’t have a magic wand. 🙁
K.madmac does; it’s a green one. Can’t you borrow it?
Re: Whirlpool shame
There are a number of factors which drive the market. In the UK, this is principally the sheds, who demand machines to a price point. This is, of course, ever cheaper……
The upshot is that the manufacurers who choose to play this game (some may not choose – purchasing practices can border on blackmail.) need to increase efficiency, resulting in running the factories 24 hours a day, 364 days of the year. To aid the manufacturing efficiency, it is neccessary to shorten the lifespan of a product to ensure repeat (or re-cycled – customers changing brand) business and keep the volumes up. If the majority of main line manufacturers do it, they alter the landscape of the market, which means that customer expectations are gradually battered into accepting the situation.
There are a few who won’t do it – all quality brands and relatively low volume in the market. Fair play to them. Meile undermanufacture in order to keep that air of exclusivety; you just don’t see much Asko stuff around and then there is our own ISE product. Even the budget 2 machine is a decent product selling at under £300. Warranty is unusual in its class, spares prices will be a surprise when the machines come out of warranty.
The more that we build the brand, its image, its ethos and policies, the more embarrassing the parts and service policies of some of the big boys will appear.
I would suggest that this is a good thing. The more independents who embrace the ISE ethos, the more the robber baron tactics of the big boys will be exposed for what they are – larceny.
Chris.
Re: Whirlpool shame
Everything said before me is true but I have little sympathy with customers.
There are budget machines out there, Haier et all springs to mind and there are quality machines out there, ISE, Miele.
Its basic market forces, better build quality and aftersales service costs money and this is loaded to the front end of the purchase price and is why Miele and ISE10 are priced they way they are.
Now if the punter chooses to purchase a Servis at £169 what does he think he is going to get when the ISE10 is £799. The important part of this sentence is punter chooses. I have yet to see or hear of any punter whom walked into any retailer with a gun to his head and was forced to buy a Haier or a Servis appliance. They all chose to.
Why do they think they should be able to moan and groan about the quality after they made there own free will choice. We have installed nearly a 100 ISE10’s and have never ever been back to one nor have we heard the customer moan or groan about the quality of it.
If the customer expects better quality, they should have parted with the necessary dough to get it.
Think of it this way… if all the punters went out and stopped buying the likes of Haier and Servis and all the other sub £300 appliances and instead chose to spend say £500-£700 on a decent ISE or Bosch or Miele, how long do you think it would be before the sheds stopped stocking the crap and moved into stocking the quality appliances.
The sheds only respond to the demands of the punter! Its not the opposite way round.
The OPs customer is responsible for the their own situation. They bought cheap crap and now are paying the price for it by having to pay out again for another appliance just 2 years later. Perhaps if they had spent the same amount (the cost of two appliances) on an ISE applaince with a 5 year parts and labour warranty, they wouldnt be in the same position of forking out again and one less appliance would be in the land fill and one more engineer of ours (in our trade I mean) would have been able to complete a service call with some pride and satisfaction.
Regards to all
Jackal
Re: Whirlpool shame
Jackal wrote:The OPs customer is responsible for the their own situation. They bought cheap crap and now are paying the price for it by having to pay out again for another appliance just 2 years later.
“The OPs?”….do call me Martin as we are a very informal bunch here Carl. 😉
I’m not sure though that the “cheap crap” you mention was the point I was making and that as ‘crap’ goes Whirlpool only enter the equation purely over the price of their spare parts.
I think the AWO/D5506 isn’t a bad machine electro/mechanically at least, but their electronics and the exorbitant cost of replacements is both unrealistic and unjustifiable. No-one in their right mind is going to stump up £150 for a Control Module and therefore the inevitable happens to the whole appliance.
It’s a scandal pure and simple and on that basis alone Whirlpool are indeed crap. 👿
Re: Whirlpool shame
Jackal, its an interesting point you raise regarding the choices people make & whether they deserve what they get for being so tight.
Some people go through life buying everything on price, thats for sure, i think we’ve all been in kitchens full of Servis, Indesit, Beko etc.I do feel sorry for people who do spend a bit more on a once trusted brand, zannusi being a prime example, and find it too becomes BER within a few short years.
If i had a pound for every customer who when faced with this situation told me they intended to ‘just buy the cheapest & bin it next time’, i’d have quite a few quid.What has driven this trend? greedy sheds, greedy manufacturers, tight customers ? i dunno, but we are where we are, i just hope i can make it through next year.. ( 12 calls this week 🙁 )
Re: Whirlpool shame:evil:
kwatt wrote:
I can’t cure it with a magic wand I don’t have. I don’t have the answers. It does wind me up.
I tried two things around which a whole load of things revolve around the two basic ideas which are essentially UKW and then, after that was off the ground, ISE. Adding all the stuff like insurances etc. was all designed to try to let you combat this sort of thing.
With UKW it’s also a sorta mission to make this sort of thing as public as possible using the other vehicles as a solution.
I wish I could do more to help but, as I said, I don’t have a magic wand. 🙁
K.
I don’t think anyone is expecting you to solve these issues but the forum is a useful place for members to get their frustrations aired. Do you ever talk to representatives of the major manufacturers to get their point of view? It would be good if some of them contributed on this site.Re: Whirlpool shame
Martin, Ive seen loads of recent Whirpools with the very same fault, so i think we can definately put the current circ boards firmly in the file marked ‘crap’ 😉
Re: Whirlpool shame
The dead whirlpool module fault has been discussed previously in this thread.
The replacement of a 22 ohm 2 watt wirewound resistor usually fixes the problem.
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