Hi I have this fridge freezer, the fridge is not cooling, freezer is fine, there was a large block of ice in the bottem of the freezer advised customer to defrost she had the appliance turned off for 2 days i have replaced the ntc she has tured back on and 36hrs later the fridge is still not cold however freezer is ok – any ideas on what may be wrong??
Thanks guys. It has had no modification done to it as i am the first engineer she has ever called out. What does the mod consist of and where can i find the info on what/how to do it please? The appliance was definately defrosted fully when i returned so doubt it will be a blockage? Unsure if fan is running at mo tho… will check.