I went to this machine where the customer complained of damage to her clothes. The damage is lots of small holes, in a few different garments. The holes are not consistant to the drum holes, just random. I have inspected the drum thoroughly, and can not find any thing wrong with it. To puzzle me further, the customer said it still happened when she washes things inside a pillow case.
Could she have splashed something on the clothes which has reacted with the detergent, if so what?
Any suggestions apprieciated