Faster Service

Hi Folks,

We’re trying to speed up service call response times, on our end, not yours but we do need a bit of help to do it.

The one thing that really eats time is the phones and ISE’s lines, as I’m sure you know, have gotten busier and busier the past few months. To that end I’ve set up a new email address to deal with service calls and to take some pressure off the phone lines.

It is simply: service@iseappliances.co.uk

Can you please, if you have a call to report, send it to that email address and not phone the call in. It means that we can progress and log the call a LOT faster as we all see it. That means that there are several people that can deal with it for you.

Post-It note messages from telephone calls will be slower as only one person gets to see it.

What we need in the email is the customer’s details and as much other detail as you can give us please.

This also applies for customers as well as it’s cheaper, faster and more accurate than taking the call over the phone so, if your customer is happy enough with using email, that’s the ideal way to do it. This is especially so at the peak phone times, like a Monday morning and should save people wasting time trying to get through on the phones when they’re busy.

If you’re tecnophobic then you can also fax the details in on 0845 226 2508.

We’ll monitor this over the next few weeks and, if it’s successful I’ll likely set up a separate one for spares as well as then the enquiries can be directed to who they should go to meaning you get quicker answers. But for the moment the service one is the best one to use so it gets dealt with as fast as possible.

We are trying to get better and slicker at what we do and, it has to be said, learning all the time but I hope this makes everyone’s life a little easier.

K.