never happens mate!
Only reason could be a damaged door seal by clamping the door shut on some washing and ripping a chunk out of it. Surely too new to have a crud build up.
I have since spoken to the customer and it appears she may have given ISE HQ some duff info.
She thinks it is leaking from underneath but also mentions removing the filter for the first time and finding some plastic ‘things’
Will suck it and see tomorrow. 🙂