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- This topic has 12 replies, 10 voices, and was last updated 17 years, 2 months ago by
funkyboogy.
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AuthorPosts
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February 1, 2009 at 12:58 pm #43055
funkyboogy
Participantthought i would order diplomat/smeg d/w control panel via masterart
didnt have price on it said poa?anyway connects price 29 + vat..i thought m.p would be cheaper.
part delivered to wrong add again.. after putting del add in order form again..guess what i was charged..???
£63.00 in total..inc £4.99 delivery.
now we do rightly have a go at connect but in this case connect is half the price.
good mind to send it back as they didnt display price at time of sale, i foolishly thought they wouldnt be that far off connects
allyFebruary 1, 2009 at 6:20 pm #275861leavemetogetonwithit
ParticipantRe: masterpart prices for SMG993736190R
Would be inclined to ring them and talk nicely to them. They probably just assumed you needed it urgently and if you didn’t ask then it’s not their fault.
Mike.February 2, 2009 at 10:50 am #275862funkyboogy
ParticipantRe: masterpart prices for SMG993736190R
yeh your probaly right ,
but i ordered it after hours. couldnt really ring them, i just assumed they would be similar or lower price to connect.
bit shocked R.E. double the pricedont see why they coulnt have displayed price in 1st place,
hopefully by posting this i will save someone a few quid..ally
February 3, 2009 at 9:24 pm #275863eastlmark
ModeratorRe: masterpart prices for SMG993736190R
smeg gen price is now £31.13 retail.
February 3, 2009 at 9:42 pm #275864kwatt
KeymasterRe: masterpart prices for SMG993736190R
I keep saying and, saying and, saying…
SHOP AROUND!
Some suppliers are better on some parts than others ad the differences can be wildly different. In fact, the differences can be a LOT more than even the carriage charge to have the single item sent to you.
Connect are superb on some parts. Masterpart whip CDSL prices on some items. Maddocks whips both of them on others. SEME can be worthwhile as well at times.
If you only want to look it up on a couple then play Masterpart and Connect off one another as they have the easiest lookups and pricing.
But don’t write off Homespares or Qualtex as, sometimes, they can give you a surprise by having stock and being cheap. Not only that they often carry stuff that you don’t expect.
It all depends on how much effort you want to put into it really.
I did spares distribution for a while and, honestly, if you assume that all suppliers prices will be about the same then you really are living on cloud cuckooland. That goes for wholesale supplies as much as normal trade.
But what I’d say is that, if you’re spending let’s say a grand a month on parts, you can probably easily save a hundred to two hundred quid with a bit of effort and time. I think that an extra £200 in MY pocket a month is worth a few minutes work but, to each their own.
K.
February 3, 2009 at 10:56 pm #275865iadom
ModeratorRe: masterpart prices for SMG993736190R
One of the problems for the sole trader like myself is having enough throughput to generate sensible discounts from all suppliers. It is often totally impractical to use four or five different suppliers.
It can often mean delaying an order until you have enough parts to get free delivery or charging your customer another £5.00 on top to cover for the carriage charges.
From several posts on this subject in the past it seems that Connect for one have wildly differing prices from one individual to another for the same part.
Jim.
February 3, 2009 at 11:37 pm #275866kwatt
KeymasterRe: masterpart prices for SMG993736190R
iadom wrote:From several posts on this subject in the past it seems that Connect for one have wildly differing prices from one individual to another for the same part.
They do Jim. There’s no doubt about that or debate either but most trade suppliers operate such a system whether you realise it or not. I can totally understand that in all honesty as, to some degree, we do the same thing only we’re often not as clever about it, which is one of the things I want to touch on at the meeting this month.
It’s got nothing to do with spares suppliers though, apart from the same techniques applied to service pricing. 😉
When, in the dark and distant past, I was doing spares distribution on a much smaller scale than CDSL or any of the others mentioned, I’d just do simple price breaks on quantities or give an extra few points on most parts but it wasn’t 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} by any stretch.
In some ways you have to admire the spares suppliers for at least trying to keep the prices up, especially CDSL with their retail websites as at least they’re not hacking up the prices like some of the idiots on Fleabay! But, by the same token, I accept that the “trade” price isn’t often what you’d perhaps expect. But then, if they offered good pricing to the idiots on Fleabay they’d just hack up the prices even more…
You can see where this is going.
It ha become an incredibly complex thing, largely due to idiots selling things at silly prices, making a couple of quid and effectively stealing the bread from you guys’ table to a large extent.
And, this is the tightrope we walk every day with spares pricing as well. We’ve been slagged off a few times for the prices on the UKW shop but, believe it or not, we’re trying to keep the pricing up to the punter in the street. At every turn however, there’s some idiot that will hack that up and do it a few quid cheaper.
For what?
That’s what I don’t get, why give margin away? It’s a stupid, self destructive tactic unless you really have to or you know you’re getting really good, repetitive and solid business from.
But that’s my little tantrum about Ebay sellers etc. over for now. 😉
Now, importantly, I’ve been toying with the idea of making online trade accounts available on UKW. We don’t make money on it and, to be frank, it’s more hassle than it’s worth from my perspective, especially if you get messed about on payments but I do realise that there’s a few bits or so that we can magically source that nobody else seems able to find.
To do this will cost me money which I don’t mind spending (honest, heh, come on I’m Scottish ;)) and will take a LOT of work on our part but it’d make a lot of things available that perhaps wouldn’t otherwise be. Thing is, is there any interest?
I have to be quite, crystal, clear here though. UKW is a stop of last resort for trade spares. We are NOT becoming a “trade supplier” as such and we’re not out to even look at offering any kind of challenge to any of the existing suppliers, not even remotely. We don’t have the buying power or resources to even think about it and, TBH, I’ve no reason to do that
We’ve tried bulk buys in the past to get price breaks on parts and, TBH, no-one seemed all that interested really. We’ve helped a lot of you out when you’ve been in the crap with a part by getting it when you’re stuck. We’ve sourced stuff that people have had a problem with. All I’m thinking on doing is extending that and making it a bit more accessible.
However, we’ve inherited the all ISE parts and we have to offer “trade” pricing on them anyway so to extend it to other parts isn’t beyond the wit of man. And I want the ISE parts easily accessible to all that want them at sensible prices, as well as the technical info so it sorta makes sense, to me at least.
ISE has also given me access to a lot of other parts by default and, to me, it would seem somewhat remiss to not make that available to others, many of whom I consider to be friends, at reasonable prices.
Well, there’s a fair bit to think about and, I hope, a bit of an explanation of how the parts side of things is the way it is and what, if anything, we can do about it.
But I’ve had my head buried in parts and trying to get my head round them for months now, it’s not so easy as you might think.
K.
February 4, 2009 at 1:52 am #275867Penguin45
ParticipantRe: masterpart prices for SMG993736190R
Dave Conway has helped me out on more than one occasion. For those of you who don’t know, Dave runs spares@ukwhitegoods.co.uk and the Shop@ link on the left. He has access to just about everything! I used to have an account with CDSL, but gave up on it as I just didn’t have time to check the price of every single part I ordered. Trouble is, they have a monopoly position on some suppliers. Dave has always managed to rattle up the goods for the oddball stuff when I’ve asked him to. I don’t know if he puts a mark-up on or not (he should, just for the speed of service), but he’s very, very good at it.
Having spent some years doing spares myself, for Comet and latterly for a wholesaler in Leeds, you might be interested to know that traditionally, spares were supplied against “the list”. Typically, an authorised Hotpoint distributor bought at 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount – 45{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} if they were very good. Trade customers got 26{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount as the trade price, so a bit of margin for everybody. This is good, yes? Well, in my opinion, no…..
I’ll apologise now, ‘cos this is a pet hobby horse.
List price (as was – now it’s “SSP”) was some nominal figure plucked out of the air to represent a value in the retail market. This is also known as “a rip-off”, IMO. £80 trade for a motor? But you’re getting 26{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} off…… Spherical objects. The most basic research shows that motors cost £15-£25 at the most to the manufacturers. IF the manufacturers really wished the independants to repair stuff, they’d stick a small handling charge on (It does cost money to store, pack and distribute, lets be fair here.) and send the stuff out. Turning up at a customers house and saying “£35 for the motor, Madame and an hours labour” will see LOTS of machines repaired. £80 + VAT plus time, doesn’t………
And then there are the jackals who just charge what they feel like to trade and public alike, thus driving the headlong charge into more and more landfill, in search of that extra couple of quid.
Personally, I have always felt that spares should come direct from manufacturers service operations, in the full knowledge that an independent is supporting their reputation by using their parts. Supplied at the right price, of course. As a good old-fashioned socialist, I wouldn’t even be particularly bothered if there was no discount structure, or if the customers bought at the same price as we do. I don’t mark up my parts and make my money on my labour. I tell my customers this and will even wield an invoice to prove the point, if required.
So really, there shouldn’t be a need for third party suppliers at all, if everybody played fair. I know of only one brand who adhere to anything like this ethos, and it’s our own.
ISE.
Chris.
February 4, 2009 at 12:09 pm #275868bazza500
ParticipantRe: masterpart prices for SMG993736190R
Penguin45 wrote: I don’t mark up my parts and make my money on my labour.
:eeek:
February 4, 2009 at 8:37 pm #275869spanner51
ParticipantRe: masterpart prices for SMG993736190R
Penguin45 wrote: I don’t mark up my parts and make my money on my labour
?
So where is the insentive to do extra work, sell more parts, and make more profit. Even if its just selling descaler, or affresh cleaner.?
February 5, 2009 at 10:45 am #275870admin
KeymasterRe: masterpart prices for SMG993736190R
I don’t mark up my parts and make my money on my labour. I tell my customers this and will even wield an invoice to prove the point, if required. :eeek: :eeek: :eeek:
my goodness……….then how much is the labour cost ……to cover the freebies
canufixitFebruary 6, 2009 at 7:43 pm #275871funkyboogy
ParticipantRe: masterpart prices for SMG993736190R
just an idea..
could ukw not provide a pricerunner service and charge a nominal fee per part search..ie 10p per item searched
search results to include lowest price supplier and stock availabilty10p only an example , maybe needs to be 50p ? but i for one would use this service as im sure i would be saving ££££ on the info received,
i dont really have the time to search around and im sure most of the people on here are in the same boat..
hope fully ukw will be the stockist
allyMarch 27, 2009 at 12:43 pm #275872Martin
ParticipantRe: masterpart prices for SMG993736190R
Just to redress the balance of this thread and in defence of Masterpart and their pricing and my “Pricerunner” nomination for you to take note of: –
Bosch double valve part no: 086311 from Bosch retails direct from them at a staggering £68.51 😯
Masterpart = Identical valve (part No BS71102) just £6.99 +VAT 😀 😀 😀
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