Creda TCR2 Loud vibration noise.

Hi guys. I`m very impressed with the level of technical knowledge and good old down to earth answers from your senior members.
Obviously well trained and seasoned engineers in their own fields.
Thats the bum licking over with so heres my problem.

I`m sadly the owner of the Creda TCR2 which although has worked fine since purchase (2 years) has always been very noisy. Just lately the noise level has become almost unbearable especially when it switches to start the pump going and send the water up to the reservoir or could it be that this is when the drum reverses direction. (Bit of a guess that – I don`t know when the pump comes into operation).
It`s not a mechanical noise (grinding or comething catching) but more of a really bad vibration. Sounds like something has gone out of balance. The machine is sited on a solid concrete floor and is perfectly level. I regularly clean the filter and condenser unit.
My wife says that if I can`t get it mended then she`s going to take a sledgehammer to it at the weekend. Probably a wise decision.
So, is this the norm for this machine or has something failed. I know they have a certain notoriety for being the noisiest tumbler in the universe but any advice would be most welcome.

PS

Just found out that there is a guy 3 miles away who is a supplier of ISE dryers. Please don`t let this influence your comments!