Aeg Competence D5701-4

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  • May 22, 2009 at 8:03 am #45914
    RonPretty
    Participant

    My Fast Grill is only heating up around the edges and not in the centre

    I called AEG Service department out, and they have advised that the Fast Grill is now obsolete and no longer available, and therefore could not repair my cooker

    I was very surprised at this as the cooker is only a few years old 12/02/2005 and I thought spares would be available for at least 7 years

    Any Suggestions please
    Ron

    May 22, 2009 at 8:09 pm #287606
    Penguin45
    Participant

    Re: Aeg Competence D5701-4

    Coming up as available from my wholesaler of choice. Contact spares@ukwhitegoods.co.uk and ask for part number 3114757028

    Penguin45.

    May 24, 2009 at 9:09 am #287607
    skywatch
    Participant

    Re: Aeg Competence D5701-4

    I always understood that the manufacturer had a legal responsibility in the UK to have spare parts available for a minimum of 5 years from the date the product was discontinued.

    Maybe check with the local citizens advice and see what they suggest.

    This is not a good advert for AEG!

    Skywatch

    May 26, 2009 at 9:19 pm #287608
    skywatch
    Participant

    Re: Aeg Competence D5701-4

    You are in Luck!

    But only if you can go back to the company who sold it to you in the first place and still have the receipt.

    Under EU law they HAVE to repair or replace the item for a period of six years from the date of purchase. Tell them this. If they refuse tell them that they are breaking European law and that you intend to take the matter further (and tell the media about it).

    Good luck!

    Andrew

    May 27, 2009 at 9:46 am #287609
    RonPretty
    Participant

    Re: Aeg Competence D5701-4

    I have had the following reply from spares@Whitegoods
    Aeg have also confirmed there are no spare parts availble, so I shall have to try to find the receipt

    Hi there,

    This part has been made obsolete I’m afraid.

    Regards

    Dave.


    On 23 May 2009, at 11:33, RonPretty@aol.com wrote:

    > Re part no
    >
    > 3114757028
    >
    > Please can you send me the full details, availablity & cost
    >
    > Thanks

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