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Does anyone have a particular stand on this subject.
Several aspects influence this.1/ Is the product within manufacturers guarantee or on extended warranty ?
2/ Does the manufacturer/insurer reduce the guarantee or completely void it altogether ?
3/ Do we as repairers turn a blind eye and risk the various repurcusions, like the inevitable recall due to excessive use ?
4/ Do we inform whoever passed the call and be honest about it and then not get paid even though we have gone out to the appliance.
5/ Should whoever takes the initial call be checking, therby any call passed is guaranteed for payment whether it is abortive or not.
6/ Should we expect our engineers or ourselves to get invlved in the inevitable urgument over this with the owner of the appliance, even when you draw their attention to the ‘small print’.
I would appreciate some feedback on this, I know we all get these calls, but we have not spoken about it before.
Dave.
This one crops up all the time for my business. I have informed LGH, GUS,D&G, Comet and god knows how many insurance companies about this and they all say just go ahead and do the job. It can cause complications sometimes when the insurers expect you to go back and repair an appliance again after 6months hammering in a hairdressers shop.
I always get a “team Leader” in the insurers office to authorise the first call and then if I get a recall I can always go to them and say “I told you so” and get paid for second visit.
I do a lot of work for a manufacturer under warranty and their way of dealing with commercial use is to fix it once and then write to the customer and advise that their will be no further repair under the warranty, it usualy states in the instruction book that the appliance is for domestic use only.
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