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hi everyone
we are considering changing our extended warranty scheme to a dasa linked scheme managed by hay fielding can anyone out there answer a few queries on this for me.1) customers own goods under the age of six years does the retailer inspect appliance prior to accepting contract can we charge an inspection fee and charge back to hay fielding.
2) on repairs what is the labour rate assuming no spare parts are used?
3) if spares are used what percentage mark up ?
4) once an invoice has been sent presumably by post but not in september cos they may be on strike how long is payment taking?
make me 😀 and reassure us.
I have read the info supplied but cannot see the aboveDASA Breakdown Insurance
Hi Don,
Your topic noted. Nothing to worry about really as we have tried to make the Scheme as friendly to use as possible. Specific replies to your queries are as follows:-
1) You have to go back to the historical reasons why DASA originally asked us to provide this Annual cover for used appliances. Companies were telling us that their engineers were carrying out repairs to uninsured appliances & were missing out on the opportunity to sign up the customer for the future as the facility just wasn’t there. What better opportunity was there to sign up a new customer when their product had broken down & they had just had to fork out for the repair themselves. This also guaranteed us a sound product from the outset.
We do not pay you an inspection fee. All we ask is for you to be satisfied that the appliance you are insuring is in a good state. If it isn’t then we both suffer, you by reputation, us & the Underwriter financially.2) We have never attempted to fix labour rates as we recognise that they vary across the country & companies overheads also vary. We ask that you charge your standard rate as you would a customer coming off the street or calling you out over the phone.
3) The same applies to markup on spares. Treat us no differently to a normal customer.
4) Once we receive an invoice we expect to pay it within 30 days, often sooner.
5) To sum up, the Scheme is not a get rich quick idea but is there to give DASA members a chance to increase their income by way of commission on insurance sales & tieing in customers who are likely to remain loyal to them for the future. Members who have embraced the concept sing its praises but you have to be in it for the long haul to reap the full benefit.
Hope this gives you a better insight.
Best wishes,
Ted Hogan for Hay Fielding.
Ted, it’s nice to see a healthy, open minded and flexible approach from an insurer where extended warranties are concerned.
Too often these days the needs of the repair agent are overlooked in favour of sales.
A policy I, for one will be recommending to our customers, whether for new appliances or during an engineers visit.
Dave.
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