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Hi all,
Great site, browsed it for the past hour reading other posts and advice on faults but still need some help.
I have a ZWD1470W Washer Dryer and when you select most wash cycles the timer shows the correct display but the Start/Pause button just flashes and won’t let you start a cycle. When I manage to find a cycle that can be started it sometimes runs for 10 minutes then just stops.
A local repair engineer came out and said it looks like the PCB but the unit is obsolete but “oh I can supply a new washing machine for £320”. I am not impressed as this machine is still available so I feel I was fobbed off.
Does it seem like it is indeed the PCB? I see Parts Master list the PCB for £172.99 which would make it an uneconomical repair.
Just wonder what you lot think I should do?
Thanks, Richu
helo_75 wrote:you might want to check the brushes in the motor….
But the door lock doesn’t activate and the solenoid doesn’t let water in. Would it not try to do that before starting the motor. Then again it does sometimes rotate the drum before the cycle fully begins but with the door lock not activating I would not expect anything else to happen??
helo_75 wrote:id still check them
The machine is in a rental flat otherwise I would be happy to strip it down and check them. I am trying to figure out if it is worth paying for another engineer to go in or of it is BER.
Any idea what the flat fee is from Service Force as there are no UKWG engineers operating in Edinburgh.
Re: Zanussi ZWD1470W Washer Dryer Fault Assistance Needed
These digital machines perform a self-diagnostic on start-up in the blink of an eye. If the motor brushes are worn out (or the motor is out of circuit in another way), the machine will abort the program. This does not produce an error code.
Article on brush motors may be found HERE.
Don’t know what it is about Edinburgh – they must have repairers; they’re just not on UKW. Leeds is nearly as bad……
Penguin45.
Re: Zanussi ZWD1470W Washer Dryer Fault Assistance Needed
Lol,
I am living in Leeds and the rental flat is in Edinburgh so looks like I am in the worst places to have a broken machine.
Read the brushes article. That is something I could do. Is it common for brushes to wear out after 2 years?
I think I may have to buy a new machine and then take this one away to look at it as I am getting daily emails from the tenant about when they will get a new machine 🙁
Going back to Service Force…is it worth getting them to go out and ask if they can look at the motor brushes then the PCB?
I am just cynical I guess and wouldn’t be surprised if they charged me for a PCB but just stuck new brushes on it 😥
Is it ok to ask to see the old components?
Re: Zanussi ZWD1470W Washer Dryer Fault Assistance Needed
Well, it could be the main control board but it is just as likely to be that the dry heater insulation has dropped below 10 MegOhms which causes the program to abort. You will need to isolate the product from the mains electrical supply & disconnect the wires from the dry heater element which is housed in the duct above the tub & using an insulation meter i.e Meggar, test the dry heaters insulation. If it is below 10 MegOhms, that is most likely your fault right there.
Re: Zanussi ZWD1470W Washer Dryer Fault Assistance Needed
Spin doctor am i right in assuming you are talking about the dryer element? for my own personal knowledge, wouldnt that throw up a fault within the first minute of self-testing, i cant see why it would wait till it was 10 minutes into the wash otherwise? I would have thought if the fault didnt show up in the first minute, would it not show up till the machine had got to the drying stage?
and regardign the history of the appliance, i dont know where you bought it from and who is still selling the zwd1470 but it was made obsolete nearly 3 years ago and replaced by the zwd14270w almost 2 1/2 years ago, and since revised to a zwd14270w1 about 6 months ago…
If it runs for 5-10 minutes athen aborts, to me it almost sounds like its stuck in test/safe mode or its demo mode. if its demo mode then the tenant has allmost pressed a lot of buttons in one go!
Serivce force iirc are about £85 for a call out. Dont expect them to be able to fix it first time round tho, as they arent actually employed by zanussi, just contract engineers!
Also, remember with a washer dryer, every time the dryer cycle is being used, it will aslo put wear thru the brushes. so say a w/m needed brushes after 5 years, if it was a washer dryer, with the dryer used every time, ud need to replace the brushes after about 3 1/2 years. its worth a look.
Thing is, personally, i seem to get the feeling your after someone to diagnose the problem of your appliance without wanting to pay anyone for the time and effort of inspecting the machine. The thing is unless we can acually see and check the appliance, it makes a diagnosis difficult. Its nigh on impossible if you cant give us any feedback on our suggestions!
It would be different if you could report back on the outcomes of our suggestions but your unwillingness to even check the brushes implies otherwise.
Re: Zanussi ZWD1470W Washer Dryer Fault Assistance Needed
Hi Gandh1.
I have had several instances recently of random aborting of cycles. When you go into diagnostics you are confronted with the fault code E31 or on later electronics Ed4. When you test the dry heater initially for insulation it seems good but when you run a full diagnostic & get to the drier part of it, let it run for 5 minutes & if it doesn’t abort during the test, retest the heater insulation & you invariably will find the insulation has dropped like crap through a goose. If the reading is 10 MegOhms or less, the main board doesn’t like it & that is, in this example anyway, the problem.
Of course, it may not be that. As it is aborting partway into the wash you may be correct that it is not that at all but the customers I have had did not report a fault on dry as they all said that they hardly used the drier function which I believe is the reason why the element fails.
Just my two penn’orth.
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